English Language Expert

Global University Systems is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement.

Position:

We are seeking an exceptionally skilled English Language Consultant to join our team. The ideal candidate will possess outstanding linguistic and communication abilities with a strong emphasis on quality assurance. This role includes providing English language training for new and existing staff, and auditing calls, emails, and chat communications to ensure they adhere to our standards for language, tone, and clarity. The English Language Consultant will collaborate with various departments to offer feedback and training, ensuring consistent and effective communication across the organization.

Language Consultant Key Responsibilities And Accountabilities

Training and Development:

• • Develop and deliver training sessions to enhance English communication skills across the organization.
  • Create and update training materials, guidelines, and best practices for effective English communication.
  • Monitor the progress and effectiveness of training programs.
    

Auditing Communication:

• • Conduct detailed audits of customer service interactions, including phone calls, emails, and chat messages.
  • Evaluate the quality of the English language used, adherence to company standards, and overall communication effectiveness.
  • Identify areas for improvement and provide constructive feedback to team members.
    

Quality Assurance:

• • Establish and maintain quality assurance metrics and standards for all forms of English communication.
  • Collaborate with quality assurance teams to implement improvements based on audit findings.
  • Regularly review and update quality assurance processes to align with industry best practices.
    

Reporting and Analysis:

• • Generate detailed reports on audit findings, highlighting trends, common issues, and areas for improvement.
  • Provide actionable insights and recommendations to management for enhancing English communication quality.
    

Track and report on the implementation and effectiveness of recommended changes

Requirements:

• Bachelor’s degree in English, Linguistics, Communication, or a related field.
• Worked as a language trainer or facilitator for at least 3 years in MNC corporates
• Proven experience in a language-focused role, preferably in a customer service or quality assurance capacity.
• Excellent written and verbal communication skills in English.
• Strong attention to detail and ability to identify subtle language nuances.
• Experience with training and development programs is a plus.
• Strong communication skills (written, oral & email)
• Facilitation skills
• Presentation skills
• Content development ( Text, video, images)
• Ability to learn and unlearn quickly
• Ability to manage difficult participants
• Analytical and problem-solving skills
• A positive and determined approach
• Ability to use own initiative and pay close attention to detail
• Excellent organizational and time management skills to deliver on competing demands and prioritize tasks
• Confident in dealing with various levels of seniority
• Capable of working independently as an owner.
• Exhibit professional standards of behaviour at all times
• Working with multiple internal and external stakeholders
  
  

Other information:

We acknowledge receipt of your resume for a position at Global University Systems and sincerely appreciate your interest in our company.

We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success.

GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.