Support and Admin Assistant

Location and Workplace: Cebu, Philippines, Work from Home

Shift Schedule: Dayshift (7 AM- 4 PM)

Salary: Up to 26,000 PHP

We are seeking a highly organized and detail-oriented Support and Admin Assistant to join our team. The successful candidate will be responsible for managing email correspondence, processing employee timesheets, assisting with recruitment tasks, and handling invoicing duties.

About the Job

Key Duties:

• Attend to Inbox, ensuring emails are ticketed and allocated to the appropriate department with the correct ticket type.
• Evaluate all employee timesheets from the previous day; either approve them or raise a ticket if further clarification is needed.
• Contact employees who have not clocked on for their shift, except for those on the Do Not Call list.
• Answer and assist calls received on the Help Desk hotline.
• Resolve tickets in the Help Desk bucket by following the SOP for each query.
• Update client portals as requested by the Operations Team.
• Complete and invoice quotes/work orders for Portal Closure and Supply bucket.

Recruitment Tasks:

• Conduct daily prospect screening.
• Follow up with applicants who did not submit their formal application.
• Review documentation, create applicant folders, and manage onboarding documents.
• Add applicants to the system upon receiving complete signed documents.
• Manage job postings on Indeed.

Other Tasks:

• Process Security Pass applications.
• Undertake ad hoc tasks from the Operations Team or Management.
• Monitor Client Portals and report issues
• Maintain up-to-date written procedures and save them in SharePoint.

Invoicing Tasks:

• Process supplier invoices.
• Close remittance tickets.
• Report any invoices that cannot be processed in Client Portal.

Monthly Tasks:

• Complete work orders in client portals.
• Send invoices to clients.
• Submit reports when needed and accept work orders in client portal.
• Close and repost job ads that are over 30 days old on Indeed.

Skills and Experience

Essential Skills:

• Strong organizational skills with multitasking abilities.
• Excellent communication and interpersonal skills.
• High attention to detail for invoicing and applications.
• Flexible and adaptable to dynamic work environments.
• Strong administrative background (preferred).
• Proficient in using various software applications with a quick learning curve.

Your Benefits:

• We don’t just give you a laptop; we give you an extra monitor—because two screens are better than one.
• A copy of “Little Black Book for Stunning Success” to keep you inspired.
• You’ll get HMO coverage from day one—not just for you, but also for a dependent (yup, private room benefits included).
• Ever needed legal or financial advice? Well, now you and your family can access it—on us.
• Salary finance platform for personal loans, because we’re here to help you, even with the tough stuff.
• P1,000,000 life insurance coverage—because we’ve got your back.
• 10 days of leave right off the bat, and it bumps up to 15 after just one year.
• The little things? We’ve got you covered: welcome gift, monthly lunch with CEO updates, talent nights, gratitude celebrations, and more.
• And yes, how does a trip for two to Bali sound? Referral bonuses can take you there.

Your Family’s Benefits

• Mental health support for your family, 24/7, because we care about them too.
• Preventive care like health education, diet counseling, and wellness sessions—available for four family members.
• Free telemedicine for your family, because we know life doesn’t wait for appointments.
• Personal invites to family events, with prizes up for grabs—because life is about more than just work.

About Us

Company Name: GOTEAM

Achievements:

• Consistently raising the bar in employee engagement with an 85% score—leaving the global average of 23%, the US average of 33%, and even best practice organizations at 70% in the dust.
• Certified as a Great Place to Work for four years running—because when you’re great, you just keep proving it.
• Over 1,000 employees strong, with no plans to hit the brakes anytime soon.

Culture:

At GOTEAM, innovation isn’t just part of the job—it’s the job. We celebrate diversity, thrive on global perspectives, and create an environment where personal and professional growth isn’t a perk—it’s the norm. And that 85% employee engagement score? It’s proof that we’re not just ahead of the pack—we’re redefining the pack.

Mission:

Our mission is bold and simple: provide 100,000 people with free AI certification through the Vjal Institute, fueling the future of innovation.

Location:

Headquartered in the Philippines, with ambitious plans to expand globally by 2025.