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Latin America Field Support Administrator

extra holidays - extra parental leave

Remote:

Full Remote

Work from:

Latin America

Offer summary

Qualifications:

Bachelor’s degree preferred, Customer support experience required, Proficiency in Portuguese and English, Experience in customer support.

Key responsabilities:

Support the MID LATAM Commercial Team
Administer paperwork for the tender process

Bruker XLarge https://goto.bruker.com/LI-Bruker-HomePage

5001 - 10000 Employees

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Job description

Visión General

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We have been driving innovation in analytical instrumentation for 50 years now. Today, nearly 8,500 employees are working on this permanent challenge, at over 70 locations on all continents.

The function of the Field Support Administrator – Latin America is to support the MID LATAM Commercial Team in achieving the goals set for the region, monitoring and preparing tender documents with direction from the Commercial Team, working with importation and regulatory to ensure smooth process of new system and consumables orders, working with Americas Consumables Manager as needed to ensure proper local stocking, and working on other special projects to support the Commercial Team success .

Please submit your resume in English to be considered***

Responsabilidades

Occasional attendance of tradeshows / conferences to provide booth support as needed.
Coordinate / participate in regional seminars if required.
Administer relevant paperwork for tender process and provide Commercial Team with the necessary support.
Monitoring leads in Sales Force
Development of ongoing BMID LATAM News Digest working with Americas Marketing Manager

Additional Responsibilities

Must be able to provide reports to BDAL management and be proficient in MS Office and other software. Gather critical Metrics on “lead to order” success rates and other key parameters relevant for Sales Management and Marketing
Develop & maintain contact database, user lists etc in Sales Force.
Support achievement of the commercial goals set for the region, in alignment with MID Latam Leadership.
Distribute Applications survey to all appropriate customers and share summary reports on quarterly basis
Report into MID LATAM Region Manager with dotted line report to LATAM Business Development & Applications Manager.

Calificaciones

Qualifications

Bachelor’s degree preferred .
Customer support experience required.
Ability to maintain valid travel documentation
Flexibility and ability to prioritize varying tasks within assigned deadlines
Experience in customer support.
Ability to travel nationally & internationally to trade shows, conferences and internal meetings.
Portuguese primary language with skill in the English language. Spanish proficiency a plus.
Tenacity and self-motivation inspired by success, enthusiasm, drive and initiative directed towards Commercial Team success
Ability to operate in a matrix team structure to meet goals.
Self-discipline and the ability to decide priorities in a rapidly changing commercial environment
Open communication style, sharing relevant information as needed to ensure rapid problem solving and overall internal and external customer satisfaction
Ability to comply with local cultural differences

Working Environment