Chat and Email Support Korean Bilingual

Job Title: Bilingual Korean Customer Support Specialist

Job Overview

Strikingly is on the lookout for a dedicated Bilingual Korean Customer Support Specialist, also known as a Korean Happiness Officer. As a cutting-edge, mobile-first website building platform, our goal is to empower individuals to showcase their uniqueness. This role is integral in fostering delightful customer experiences through effective email and chat support.

Key Responsibilities

• Represent our brand and embody our values in every interaction by utilizing the Strikingly voice and tone.
• Create memorable moments by delivering outstanding customer service to our users through various platforms (email, chat, social media).
• Translate product information and customer communications including newsletters and lifecycle emails.
• Cultivate expertise in our offerings and internal systems to assist customers proficiently.
• Maintain a positive and uplifting atmosphere in every interaction with customers and team members.
  
  

Required Skills

• Professional mastery in communication, both in Korean and English.
• A strong passion for assisting individuals with various learning preferences.
• An eagerness to learn new concepts, coupled with problem-solving and analytical aptitude.
• Previous experience in customer service within a fast-paced environment.
• Technical proficiency, including a desktop/computer equipped with a minimum of 8GB RAM, Windows 10/MacOS 10.12.6 or higher, and a stable internet connection with at least 20Mbps.
  
  

Qualifications

• High-level proficiency in both Korean and English communication.
• A genuine desire to provide assistance and support to customers.
• Enthusiasm for learning and effective problem resolution.
• Proven experience in delivering quality customer service in a dynamic setting.
  
  

Career Growth Opportunities

Strikingly is committed to the career advancement of our team members, providing ample opportunities for professional development and growth.

Company Culture And Values

At Strikingly, we foster a fun and collaborative international work environment, where positivity and support are at the core of our values. We believe in the power of spreading happiness to our customers and among team members alike.

Compensation And Benefits

• Enjoy the flexibility of working remotely.
• Engage in training and development opportunities to enhance your skill set.
• Benefit from paid leave after a tenure of one (1) year and above.
  
  

Employment Type: Full-Time