Director, Client Services

TITLE Director, Client Services 
DEPARTMENT Client Services 
DIVISION NP Digital Colombia 
LOCATION Remote - Colombia 

ABOUT OUR COMPANY  

NP Digital (NPD) is a global award-winning performance marketing agency. In 2024 Campaign Magazine labeled us the Global Agency of the Year in two categories, and The Drum awarded us the Agency Business Award for Global Development. Google recently handed us the Agency Excellence Award for Media Unification and AdAge listed us on their Best Places to Work list in 2024 and 2025. 

NP Digital combines proprietary platforms with best-in-class talent to deliver leading edge experiences centered around: paid and organic search, social, content, retargeting, performance display, feed management and conversion rate optimization.  

NP Digital focuses on creating innovative, adaptive, and data-driven digital marketing plans for our clients. Obsessed with helping companies grow and exceed their goals, NP Digital delivers on the mission of continually helping brands connect and engage with their audience.  

ABOUT THE OPPORTUNITY  

We are seeking a strategic Director, Client Services with extensive SEO and digital marketing experience for Enterprise organizations. Strong English proficiency (both written and verbal) is required as this role involves regular communication with international stakeholders.  

The Client Service Director is a client-facing role for an established digital marketer and natural leader with deep expertise in organic search strategies. This role is at the forefront of our business for clients, and ultimately responsible for the client relationship and business partnership. Working both as an individual contributor and collaboratively with a team, this role is responsible for the overall client experience- from delivery quality to alignment with client goals and outcomes.  

The ideal candidate for this role has a strong SEO background with broad digital marketing knowledge, is comfortable with and excels in a fast-moving agency environment, is a self-starter who demonstrates exceptional communication skills, is adept at leading multiple clients in a book of business - including enterprise organizations, and brings a data-centric problem solving mindset to every engagement.  

Candidates must reside and be eligible to work in Colombia and be fluent in English and Spanish. 

ABOUT THE RESPONSIBILITIES 

Reporting to our Managing Director and VP Operations, the Director, Client Services will have the following responsibilities including but not limited to: 

• Reporting to our Managing Director and VP Operations, the Client Service Director will have the following responsibilities including but not limited to:
• Lead the account direction and cross-team coordination of internal and external stakeholders to deliver best-in-class SEO and digital marketing solutions to clients across a variety of industries
• Be the agency's front lines and liaison with clients, with particular emphasis on organic search strategy and performance
• Be the go-to expert for your client's SEO objectives and overall business goals, ensuring our work drives successful outcomes
• Lead relationships for the agency with Director, VP, and C-level client stakeholders
• Lead the cross-department teams in developing coherent marketing strategies that integrate NP Digital's SEO-first approach with broader digital marketing services to meet client's business objectives
• Proactively identify opportunities to grow and expand business aligned to NP Digital capabilities, with focus on organic search and content opportunities
• Proactively identify obstacles and risks that could impact budget and resources
• Guide clients through SEO strategy development, implementation, and performance optimization

ABOUT YOU 

• 7+ years of experience in digital marketing with strong focus on SEO and organic search strategy
• Demonstrated expertise in technical SEO, content strategy, and organic search optimization
• 3+ years experience leading Enterprise level clients and managing complex SEO programs
• Understanding of search engine algorithms, ranking factors, and industry best practices
• Experience with SEO tools such as Ahrefs, SEMrush, Screaming Frog, or similar platforms
• A passion for problem solving and providing exceptional client service
• Excellent communication skills with advanced English proficiency (written and verbal) required for international client interactions
• Ability to articulate complex SEO concepts and strategies clearly in English to senior stakeholders
• Proven experience developing integrated digital strategies with SEO as the cornerstone, complemented by content marketing and other digital channels
• Experience building and growing client relationships and business at the VP/C-level
• Experience managing and growing a team of direct reports, and/or developing cross-functional teams of indirect reports
• Strong analytical skills with experience in SEO data analysis and reporting
• Working knowledge of technical web fundamentals (HTML, CSS, JavaScript basics)

BONUS POINTS 

• Experience with paid media channels (SEM, Social, Display)
• Google Analytics certification
• Experience with conversion rate optimization
• Knowledge of international SEO and multilingual content strategy
• Programming or web development background

ABOUT YOUR GROWTH  

As an organization we support your growth and development by investing in your learning to advance your career. We believe in empowering you to showcase your knowledge and skills to win together.  

ABOUT OUR BENEFITS  

We offer a comprehensive and flexible benefits package to all regular, full-time employees. 

ABOUT OUR CULTURE  

We value our best-in-class company culture, which is results-driven, innovative, fast-paced and fun. Our focus is on outcome, not output. We encourage our employees to work with an entrepreneurial spirit while applying a businesslike approach. When you work with great people and leaders that support you, there is no end to what you can accomplish. We celebrate different backgrounds and perspectives from our team members, but one thing we all have in common is a core set of values: 

Think Big  
“Think Big” challenges our teams in all aspects of the business. For our clients, it requires that we expand their vision beyond what’s expected, while pushing us to become a committed partner who provides strategic recommendations and measurable outcomes.  

Own It  
“Own It” plays a key role in encouraging employee autonomy. We believe owning it inspires employees to build skillsets within their roles and beyond to drive their career where you want. “Own It” highlights ability to make the work yours and deliver creative results. 

Have Fun  
“Have Fun” means we enjoy working together and cultivating a great work experience for everyone. Our passion for what we do is visible throughout the organization. Anything we enjoy, we are naturally going to do better, so we make our work something we look forward to, rather than simply something we have to do.  

NP Digital is an Equal Opportunity Employer, proud of our diversity and inclusive culture! Our goal is to positively impact change through our actions, and we’re committed to equal employment opportunities regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.