Community Manager (Contractor)

TITLE Community Manager 
DIVISION NP Digital LATAM 
LOCATION Remote – Mexico 
STATUS Contractor 

ABOUT OUR COMPANY  

NP Digital (NPD) is a global award-winning performance marketing agency. In 2024 Campaign Magazine labeled us the Global Agency of the Year in two categories, and The Drum awarded us the Agency Business Award for Global Development. Google recently handed us the Agency Excellence Award for Media Unification and AdAge listed us on their Best Places to Work list in 2024 and 2025. 

NP Digital combines proprietary platforms with best-in-class talent to deliver leading edge experiences centered around: paid and organic search, social, content, retargeting, performance display, feed management and conversion rate optimization.  

NP Digital focuses on creating innovative, adaptive, and data-driven digital marketing plans for our clients. Obsessed with helping companies grow and exceed their goals, NP Digital delivers on the mission of continually helping brands connect and engage with their audience.  

ABOUT THE OPPORTUNITY  

We’re looking for a passionate Community Manager to join our team. The ideal candidate will have a knack for communication, a love for building relationships, and a proven ability to manage and grow communities across various platforms. 

To be considered, candidates must reside and be eligible to work in Latin America and are required to be fluent in English and Spanish. This is a contractor position.

ABOUT THE RESPONSIBILITIES  

Community Engagement:

• Serve as the primary point of contact for the community, responding to comments, messages, and inquiries across social media, forums, and other channels
• Foster meaningful interactions, ensuring a positive and inclusive community environment

Content Collaboration:

• Work closely with content creators and marketing teams to align messaging and campaigns with the community's interests
• Generate engaging and shareable content ideas that resonate with the audience

Growth & Development:

• Develop and implement strategies to grow the community and increase engagement
• Monitor and report on community performance metrics, such as engagement rates, audience growth, and sentiment analysis

Advocacy:

• Act as the voice of the brand within the community and represent the community’s interests within the organization
• Build relationships with brand advocates, influencers, and ambassadors to amplify messaging

Conflict Resolution:

• Mediate discussions and address conflicts or negative feedback professionally, maintaining a constructive environment

Trend Monitoring:

• Stay on top of trends and insights in the industry, including social media platform updates and emerging tools, to inform community strategies
  

• 2–4 years of experience in community management, social media management, or a related role
• Proven track record of building and nurturing engaged communities
• Strong written and verbal communication skills
• Proficiency in using social media platforms (Instagram, Twitter, TikTok, LinkedIn, Discord, etc.) and tools like Hootsuite, Sprout Social, or similar
• Basic graphic design skills (e.g., Canva, Adobe Spark) and familiarity with content scheduling tools are a plus
• Passionate about connecting with people and fostering relationships
• Highly organized, with excellent multitasking and problem-solving abilities
• Empathetic, culturally aware, and able to handle sensitive topics with tact

ABOUT OUR CULTURE  

We value our best-in-class company culture, which is results-driven, innovative, fast-paced and fun. Our focus is on outcome, not output. We encourage our employees to work with an entrepreneurial spirit while applying a businesslike approach. When you work with great people and leaders that support you, there is no end to what you can accomplish. We celebrate different backgrounds and perspectives from our team members, but one thing we all have in common is a core set of values: 

Think Big  
“Think Big” challenges our teams in all aspects of the business. For our clients, it requires that we expand their vision beyond what’s expected, while pushing us to become a committed partner who provides strategic recommendations and measurable outcomes.  

Own It  
“Own It” plays a key role in encouraging employee autonomy. We believe owning it inspires employees to build skillsets within their roles and beyond to drive their career where you want. “Own It” highlights ability to make the work yours and deliver creative results. 

Have Fun  
“Have Fun” means we enjoy working together and cultivating a great work experience for everyone. Our passion for what we do is visible throughout the organization. Anything we enjoy, we are naturally going to do better, so we make our work something we look forward to, rather than simply something we have to do.