. Online BPO Jobs for Freshers (Voice/Chat Process)

For More Details Contact to HR Mob : +91- 8376075395

We are looking for dynamic and enthusiastic freshers to join our Online BPO team in a Voice/Chat process. As part of our customer support team, you will have the opportunity to provide excellent service to our clients and customers through phone or chat communication. This is a work-from-home role, giving you the flexibility to work remotely while gaining valuable experience in the BPO industry.

Roles & Responsibilities:

1. Customer Support: The primary responsibility is to manage inbound and outbound calls or handle customer queries via chat. You will assist customers by answering their inquiries, resolving issues, and providing information about products or services in a clear and polite manner.
2. Problem Solving: You will be expected to identify customer concerns, provide troubleshooting assistance, and guide customers toward solutions. This may involve explaining processes, offering alternatives, or providing step-by-step instructions to resolve issues.
3. Product Knowledge: A strong understanding of the companys products and services will be essential. You will need to stay updated on any changes to products, policies, or procedures to ensure customers receive accurate and timely information.
4. Meeting Targets: You will be required to meet performance targets such as call handling time, customer satisfaction, and issue resolution rate. This will ensure that you contribute effectively to the overall success of the team and the company.
5. Documentation and Reporting: Maintain accurate and detailed records of customer interactions, including queries, complaints, resolutions, and follow-up actions. This documentation is important for tracking customer issues and ensuring they are resolved efficiently.
6. Multitasking: In a chat process, you may be expected to handle multiple conversations at once. Efficient multitasking is essential to providing timely and satisfactory support.
7. Team Collaboration: While you may be working independently, collaboration with other team members and supervisors is essential to achieve collective goals. You will report any challenges or suggestions for improvement to help enhance customer experience.
8. Adherence to Process and Guidelines: Follow the companys defined processes and guidelines when handling customer issues. Ensure that all communication, whether verbal or written, maintains professionalism, respect, and clarity.

Skills & Qualifications:

• Excellent Communication Skills: Strong verbal and written communication skills are crucial for both voice and chat processes. Clear articulation, good vocabulary, and proper grammar are essential for interacting effectively with customers.
• Problem-Solving Abilities: Freshers should have the ability to think on their feet, quickly understand customer concerns, and offer logical and satisfactory solutions.
• Basic Computer Skills: Comfort in navigating chat platforms, customer service software, and a basic understanding of the internet and online tools will be helpful. Typing speed is important in chat processes.
• Customer-Centric Attitude: A positive and customer-focused approach is required to ensure every customer feels valued and heard.
• Adaptability: Ability to handle varying work schedules, which may include weekends or holidays, based on customer demand.
• High School Diploma or Equivalent: Most employers require at least a high school diploma or equivalent for this role. Some may prefer additional qualifications or experience, but freshers are encouraged to apply.

Work Environment:

• Remote Work: This is a work-from-home position, meaning you can work from the comfort of your own home with flexible hours.
• Training and Support: Comprehensive training will be provided to help you understand your role and the tools you'll be using. Ongoing support from supervisors and teammates will be available as needed.

Benefits:

• Flexible work schedule
• Competitive salary and performance-based incentives
• Training and career growth opportunities
• Friendly and supportive team environment

For More Details Contact to HR Mob : +91- 8376075395