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Administrative and Customer Service Support Assistant for a Pet Food Manufacturing Company in Australia (Home Based Full Time)

Remote:

Full Remote

Contract:

Full time

Work from:

Australia, Washington (USA), United States

Offer summary

Qualifications:

Experience in customer service roles, Strong organizational skills, Proficiency in email management, Knowledge of logistics and order processing.

Key responsabilities:

Manage email communications
Process purchase orders and invoices
Coordinate logistics and delivery planning
Address customer inquiries promptly

Virtual Coworker Scaleup https://virtualcoworker.com/

201 - 500 Employees

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Job description

Email Management: Manage and send email communications, including Payment Failure Emails and promotional emails.
Order and Production Coordination: Process purchase orders and invoices; maintain accurate production schedules, ensuring alignment with batch numbers and quantities.
Logistics and Delivery Planning: Generate and share delivery lists for various locations; communicate delivery changes and ensure all logistics are updated.
Labels Management: Organize and update labels lists, ensuring accurate naming conventions and proper categorization.
Subscription Updates: Maintain and update subscription details as required.
Customer Service: Address customer inquiries and provide resolutions promptly and efficiently.
Sales Support and Market Research: Assist the sales team by conducting market research and gathering insights to inform strategies.
Order and Assembly Management: Complete purchase orders and verify batch and expiry details; assemble products and ensure all documentation aligns with production folders.
Production Documentation: Prepare production sheets for batch assignments, ensuring all records are accurate and updated.
Logistics and Delivery Updates: Update and distribute lists for orders and deliveries; communicate unzoned delivery issues with logistics partners.
Order and Stock Management: Finalize pending assemblies and adjust stock levels based on schedules and checks.
Sales Order Preparation: Consolidate sales orders for various regions using production data.
Adhoc Orders: Manage and report adhoc orders, ensuring timely communication with stakeholders.
Administrative Tasks: Update biweekly timesheets and support other administrative functions.
Miscellaneous Tasks: Handle additional responsibilities as assigned by management, within scope and reason.