Field Service Manager

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

An excellent opportunity has arisen to join the service and support leadership team at Roche Diagnostics Finland.

This exciting position will be responsible for providing leadership to an experienced and versatile engineering team spanning the whole country. The role will see you drive innovation and sustainability by creating and driving service strategy.

If you are experienced and passionate about customer support, technical services, and leading a dynamic and high-performing team this role might be for you!

Key Responsibilites

• You provide leadership for the Engineering function

• You construct goals, empower and enable success within the chapter

• You will be an active participant in the Service Leadership Team

• You create and implement of a service and support strategy

• You explore collaborative models and international opportunities for cooperation

• You drive continuous process improvements to increase efficiencies in service delivery

• You prioritise service improvement projects aimed at optimising and digitising our service delivery. You represent Finland in regional and global initiatives and proactively drive change in the organisation by forming and coaching squads

The Ideal Candidate

• Preferably a masters degree in a scientific, IT, business/management based subject or equivalent professional experience

• Minimum 5 years of experience of a service and support of medical devices or clinical diagnostic products (Medical Lab Technician, Biomedical Engineer, Field Service Representative, Product Support)

• Minimum 5 years of management experience 

• Preferably experience in commercial tendering and service contract negotiation and management

• Proficiency in both Finnish and English, demonstrating strong verbal and written communication skills

• Self motivated, self organised and highly resilient individual

• Remote international and matrix leadership experience desired

To succeed in this role you will need to be technically oriented with excellent organisational and coordination skills, with the ability to clearly communicate internally and externally. You are goal oriented, able to meet deadlines, seeing what needs to be done and fostering a team around you to succeed. Understand customer and internal organisation structures in order to effectively navigate authority and permissions to overcome obstacles and ensure customer satisfaction. To provide unwavering visionary leadership to a team with diverse capabilities.

Roche is the world’s largest research biotechnology company. With a focus on advancing science, we improve people’s lives. We develop both drugs and diagnostics. Roche Diagnostics in Sweden works with diagnostic solutions for the entire healthcare chain. Diagnostics make it possible to confirm, exclude and prevent diseases, reduce waiting times and hospitalizations, optimise resource use and find the right treatment for each individual. Our approximately 100 employees work for a healthy Finland, where all knowledge is put to use. Our office is located in Espoo.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.