CS Manager

Description

About Mitiga

Mitiga is the industry's only complete solution for cloud threat detection, investigation, and response—built by investigators, for investigators. Mitiga supercharges today’s SOC teams with the cloud capabilities that enterprises have been missing, delivering broad visibility across clouds and SaaS, automation that speeds investigations, and rich context that informs cloud threat detection, hunting, and response. Together, Mitiga's capabilities minimize breach impact and enhance enterprises' cyber resilience.

We are looking for a Rock Star Customer Success Manager to join our team! 

What You'll Do 

• Manage customer accounts for both current and new customers, with commercial accountability for renewals and upsells. 
• Serve as the voice of the customer by collaborating with product management and engineering to address customer requirements, feature requests, and issues. 
• Leverage customer feedback to provide insights about our product offerings and services to the appropriate internal departments. 

Requirements

• You have 4+ years of professional experience as a Customer Success Manager in the Cyber Security space, supporting a variety of accounts. 
• Possess a business oriented, collaborative, cross-functional, and goal-driven mindset. 
• Skilled at understanding the customer's perspective and collaborating with internal teams to achieve timely and positive outcomes.  
• Thrive in a fast-paced environment, maintaining positive, results-oriented customer relationships in a team-focused, customer-centric culture. 

Must Have 

• Proficient in developing relationships with senior leaders and key partners, and in setting expectations as needed. 
• Experienced in identifying opportunities and effectively upselling additional features and services to existing customers. 
• Able to clearly communicate the product and services offerings and value. 
• Capable of working with minimal supervision while providing an outstanding level of service to our customers. 
• Excellent written and oral communication skills. 
• Fluent in Hebrew and English (spoken and written) 
• Understanding of incident response/forensics with cloud environments (AWS/Azure/GCP)- a plus
• Knowledgeable and experienced with SecOps technologies-- a plus

Some More Details and Perks

Some More Details and Perks                                 

• Location: US East Coast  
• Work from home or hybrid depending on location. 
• Competitive compensation package with stock options 
• Competitive benefits package

Benefits package including health insurance (medical, dental, vision), 401k plan with match, unlimited PTO, cell phone charges reimbursement, top-of-the-line equipment, and more

For more information, visit us at www.mitiga.io. 

Mitiga is an equal opportunity employer, committed to diversity and inclusiveness and aim to attract, retain, and engage a diverse workforce. We consider all qualified applicants without regard to race, color, nationality, gender, gender identity, sexual orientation, religion, disability, age or any other characteristic protected by law.