Equipment Operations Specialist

Unleash your potential with the Johnson Controls team!

What you will do

Under general supervision, coordinates equipment contract scheduling, revenue forecasting, billings, collections, vendor purchases and subcontract creation with mentorship from the Project Owner / Equipment Sales Agents. Partners optimally with the Equipment Operations Team Manager(s) to ensure financial commitments are met monthly, quarterly and annually.  Ensures work performed is in compliance with state, local, federal, and legal requirements and operates with the highest of ethics and all work is completed in a reasonable timeframe. Analyzes and assesses operations agent team performance and makes adjustments as needed to improve operations performance in an efficient manner.  Develops relationships with our customers and vendors/subcontractors to facilitate management of accounts payables and accounts receivables optimally.

How you will do it

• Answer any customer inquiries and resolves or calls out issues, as appropriate.
• Support booking of all equipment contracts, including stock chiller process ensuring accuracy on addresses, tax, terms and including supervising equipment contract booking, approvals as well as holds and assists in resolving with Contract Accounting.
• Supervise all communication holds and credit legal holds, CRSD and entry of updates, shipping holds, alerts and factory communications to ensure timely reconciliation of issues.     Places orders with commercial factories and/or 3rd party vendors, answers questions from vendor/subcontractors and communicates with team on any issues needing attention.
• Support SAE/EQ Sales Agents release/processing of applied equipment. 
• Review the orders and resolve any non configuration/technical order processing errors in IIS.
• Coordinate contract scheduling to align backlog to plan and forecast.
• Follow up on tasks to ensure completion in an established timeframe (i.e. vendor/subcontract invoices, billing, material purchases, etc.). to meet monthly financial commitments.
• Assist with initial creation of favorable schedules of values and reviews with SAE, monitors equipment shipment reports to perform billing timely and in accordance with terms and conditions and shipping terms, and ensures EW billing is accurate. 
• Process credits and obtains approvals as vital. Develops and maintains viable long-term relationships with customers, factory contract operations and vendors. Participates in business review meetings by preparing and discussing critical contract information pertinent to current profitability status (i.e. AR disputes, slippage issues, un-booked change orders, billings). 
• Research and follows up on questions identified during monthly business (backlog) review. Issues SR for Start-up and assist in coordination of service turnover with CSA.
• Resolve collection issues or facilitates customer concern on scope issues (with SAE) and follow up to clean up invoice disputes.
• Ensure that all customer contact information required to support customer satisfaction activities are entered in appropriate BSNA tools. Facilitates certified payroll reporting for PCATS via communication with CSA as the need arises, and any other contractual requirements related to back office processes.

What we look for

Required

• Associate’s degree preferred, high school diploma or equivalent required, plus a minimum of two to five years of confirmed experience handling or supporting operations teams and / or scheduling.
• Must demonstrate the ability to perform work independently and demonstrate proven interpersonal and attention to detail skills.
• Must have strong interpersonal skills to optimally connect with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Experience and/or basic project accounting or costing principals is desired.
• Able to influence diverse teams to accomplish tasks/goals.
• Must have proficient digital literacy within the following applications: Sophisticated Microsoft Word, Excel, ACCESS, PowerPoint and Internet business application usage.

This is a remote position.

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

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Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.