Job Description
The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?
What you will be doing:
Work from eligibility is based on performance and business needs; Associates will report to the office if their performance does NOT meet standards or if the client or FIS requires a return office.
Reviews, analyzes, and interprets correspondence related to account maintenance.
Audit queue work processed by our offshore team.
Communicates professionally with clients and third parties through multiple channels (phone, email, workflow tools).
Researches and resolves internal and externally submitted account questions and problems.
Performs high risk task processing including maintenance on accounts having regulatory or monetary implications, e.g., payment/research corrections, loan payment processing, fee processing.
Processes payments and payment exceptions.
Monitors daily reports and follows-up as required.
What you bring:
Excellent customer service skills that build high levels of customer satisfaction
Ability to work a flexible schedule including evenings and weekends
Excellent verbal and written communication skills
Effective people skills and sensitivities when dealing with others
Added bonus if you have:
Banking or financial industry experience
Experience working with basic technical issues in a banking environment
What we offer you:
Attractive benefits including private medical cover, dental cover, and 3 weeks of paid vacation
A modern, international work environment and a dedicated and motivated team
A broad range of professional education and personal development possibilities – FIS is your final career step!
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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