Analyst Field Applications

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At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The Analyst Field Applications for Beckman Coulter Diagnostics is responsible for conducting DxA installations, solve customer’s clinical application problems, provide training for our customers and provide technical applications support to Sales Representatives related with DxA Automation and IT system. The responsibility of this position also includes to perform DxA Automation System demonstrations and support sales team on site visits to existing customers.

This position is part of the Sales Operations located in Barcelona and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Field Applications Team and report to the Sales Operations responsible for customer retention, company and product acceptance. If you thrive in a fast paced role and to be part of an extraordinary Sales Operations Organisarion-read on.

In this role, you will have the opportunity to:

• Collaborate and Process Improvement: Work with key partners using Danaher Business Systems (DBS) to improve processes continuously, focusing on supporting the DxA installed base.

• Technical Communication and Customer Training: Ensure customers use instruments efficiently by providing technical and clinical information, demonstrating products, and offering training and support before and after sales.

• Project and Technical Support: Assist with DxA laboratory automation projects, including installation, configuration, start-up, training, and monitoring, while also providing internal and external technical training.

• Issue Resolution and Customer Satisfaction: Manage and resolve complex customer issues by analyzing data, identifying root causes, and implementing corrective actions to improve customer satisfaction.

The essential requirements of the job include:

• Experience and Flexibility: Candidates should have 2 years of technical services/support experience, be able to work a flexible schedule, and have a driving license.

• Required Skills and Qualities: The position demands self-motivation, proactivity, accountability, strong organizational skills, customer orientation, strong technical skills in the supported product lines, excellent communication skills, and conflict management abilities.

• Technical Problem-Solving: Responsibilities include addressing technical problems related to product performance, features, benefits, and troubleshooting, with some issues requiring additional resources.

• IT and Workflow Knowledge: High-level knowledge in IT and workflow solutions is necessary.

• Travel and Language Requirements: The role requires the ability to travel up to 60% of the time and fluency in English, both spoken and written.

It would be a plus if you also possess previous experience in Technical service/support

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

You may not check every requirement, or your experience may look a little different from what we outlined, but if you think you can bring value to Beckman Coulter, we encourage you to apply!

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.