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Customer Success Engineer - Costa Rica

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Costa Rica

Offer summary

Qualifications:

3+ years in customer-facing roles, Experience with enterprise software, Familiarity with SaaS and public cloud, Aptitude for learning technical concepts.

Key responsabilities:

Manage customer onboarding and retention
Monitor customer health and mitigate risks
Assist Sales during renewal processes
Identify expansion opportunities for clients

Redis Computer Software / SaaS SME http://redis.io

501 - 1000 Employees

See all jobs

Job description

Who we are
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

Why would you love this job?

In this role you will be the liaison for top-tier clients, managing their customer success journey, ensuring they meet their goals, and helping them to grow their businesses with Redis using cutting-edge, proactive CS systems. The successful candidate will be a multi-tasker with a “can do” attitude, a love for challenges, and a customer-first mindset. Above all, a focus on world-class client service is key.

The main focus of this role is to manage customer retention, eliminate or reduce any possible churn risk, and ensure our customers stay with us over the long term. A second additional goal is to help customers learn how to better use Redis to grow their business. If you are level-headed, comfortable in a fast-paced, ever-evolving environment, and truly service-oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.

What you’ll do:

Execute onboardings for new customers to minimize time to value.
Relentlessly monitor and manage customer health, and identify and mitigate renewal risks.
During the renewal stage, assist the Sales team in ensuring the process runs smoothly.
Look for new expansion opportunities to help customers continue to grow their business using Redis.

What will you need to have?

3+ years of experience in customer-facing roles (ideally in Customer Success) for enterprise software
Experience working with with enterprise customers, and/or managing technical accounts
Experience with SaaS
Some experience with public cloud (AWS, GCP, Azure)
Experience in proactively growing customer relationships within an account while expanding your understanding of the customer’s business
An aptitude for and curiosity to learn about technical concepts
Demonstrated track record of owning customer relationships, including implementation, renewal, and upsell

Extra great if you have:

Experience with Redis or any other NoSQL database
Experience with software development (Java, .NET, Python)
Some experience with DBaaS (relational or non-relational)

#LI-REMOTE

#LI-WK1

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.