Velocity Global offers the most unified, tech-enabled, and customer service-driven global workforce management, ensuring smooth, reliable operations across countries, roles, and workforce types so businesses can navigate complexity with confidence, deliver strong results, and stay ahead. We help you expand your business into new markets without the complexity of setting up entities. We hire, pay, and manage your workforce across 185+ countries with our AI-powered global Workforce Technology platform.
We are looking for an experienced Human Resource Specialist to support both our valued employees and clients. As a dedicated HR Specialist, you will guide employees throughout their entire employment lifecycle and support clients with their HR needs. Cultivating relationships with our supported employees is paramount, and you'll excel at gathering HR information, managing our HR database, and providing valuable assistance to supported employees dealing with HR-related matters. Also, you'll extend your expertise to our clients, ensuring seamless onboarding processes and addressing inquiries related to their employees' life cycles. To ensure success as an HR Specialist, you should have an understanding of employment law.
You will report to the Senior HRx Manager.
The team associated with this remote position is predominantly located in the APAC region.
You Will
Coordinate every aspect of the employment life cycle for our supported employees through close collaboration with global teams such as Immigration and Payroll teams, and external parties such as local service providers.
Provide expert-level support to our clients, managing client queries and advising on benefits, international payroll, expense reporting, and other HR matters being a regional expert.
Manage client relationships together with members of the client services team.
Improve employee satisfaction and retention amongst our supported employees with sincerity and passion.
Improve client satisfaction through quick onboarding timelines and always maintaining our resolution time Service Level Agreement.
Help train new members on your team.
Manage and audit all HR records, including personal information, onboarding documents, personal documents, contract documents, and job-specific information.
Ensure compliance with the local employment law in every process and notify proper points of contact of any rectification needs.
Be aware of applicable Collective Agreements and partner with required teams to ensure compliance.
Collaborate with other teams who require regional-specific expertise.
Anticipate potential issues, help with the root cause analysis, and raise it to the concern teams while ensuring resolution.
Other responsibilities as assigned… as a high-growth company, we embrace supporting ALL areas of the business.
You Have
Bachelor's degree in Human Resources or equivalent experience.
3+ years of experience required.
Business proficiency in the English language
Research-oriented, able to work on multiple tasks such as onboarding, offboarding employee relations, benefits administration, and compliance reporting while maintaining accuracy.
Technology-literate.
Conflict handling and resolution skills.
Knowledge of India employment law.
Drive and a passion for creating an unparalleled customer experience.
Interest in international business and contributing at a high level.
Desirable: previous experience working within EOR or HR Outsourcing.
Desirable: previous experience working through CRM systems.
#LI-Remote
We are dedicated to fostering diversity and inclusion across our organization, embracing the rich tapestry of cultures, backgrounds, and perspectives that our global team brings together in offices around the world. Velocity Global is an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.
Velocity Global offers a range of benefits tailored to the location and type of role. A general benefits overview is below:
Please visit our career page for more information.
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