Customer Experience Associate

Tired of the 9-to-5 grind? Imagine a World without borders, where opportunities are endless. That's the future of work, and we're building it at WorkMotion. Our all-in-one HR platform makes it easy to hire and manage global teams, ensuring compliance and streamlining processes. So whether you're a digital nomad or a remote-first company, we've got you covered.

Ready to join the future of work? Let's build something amazing together. As we value work-life balance, please only apply if you're based within 2 hours of the Central European Timezone.

Our Customer Experience Team is looking for a proactive, resourceful, and customer-focused individual to join us as a Customer Experience Associate. We need someone who thrives in a fast-paced environment, possesses excellent communication skills, and demonstrates a strong ability to multitask effectively.

In this role, you’ll take ownership of resolving client and talent concerns with professionalism and streamlining processes to ensure seamless operations. You’ll also play a crucial role in enhancing customer satisfaction by addressing issues promptly, maintaining accurate records, and collaborating closely with internal teams to deliver outstanding service.

What you will do as a Customer Experience Associate...

• Critically analyse and respond to queries from our customers and their employees
• Proactively track requests and ensure they are 100% resolved - own your work from A to Z
• Deliver exceptional customer service, building trust and strong relationships with clients and talents.
• Take ownership of customer requests, ensuring timely and satisfactory resolution.
• Assist in improving our internal processes and knowledge system
• Advocate for customer needs internally, driving continuous improvements in processes.

What we are looking for…

• Fluency in English- written and spoken.
• 3 - 5 years experience in a client-facing role, ideally in a remote environment.
• Strong analytical and problem-solving skills. 
• Passion for delivering outstanding customer service and fostering strong relationships.
• Effective collaborator, able to support other team members.
• Ability to monitor the progress of your requests and anticipate roadblocks.
• Show resilience in times of pressure. Startup experience is a plus.
• A quiet environment for making calls and a reliable internet connection.

Desirable (but not required):

• Remote working experience.
• Worked with international companies.
• HR knowledge is a plus.

Our benefits and perks…

• Global, remote, and thriving:  We're a global team of talented individuals spread across 26 countries. Our WorkFlex program lets you work from anywhere, anytime. Whether it's a beachside office or a cosy home office, the choice is yours.
• Your well-being is our priority: We know mental health matters, which is why we offer a dedicated Well-Being Day—a full day off just to recharge and relax.
• Get fit and stay active: Whether it’s yoga, weightlifting, or a quick jog—work out on your terms, at a discount with our subsidised gym memberships.
• Learn, grow, and develop: We believe in constant growth. With our Training & Development Allowance, you’ll have all the opportunities you need to keep expanding your skills and knowledge. 
• Stay connected: Take part in exciting annual team meetups!
• Diversity is our superpower: We are proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace. 

Benefits vary depending on location due to local laws and regulations. 

At WorkMotion, we’re proud to be an equal opportunity employer. If you need any accommodations during the recruitment process, just let our Recruitment Team on Jobs@WorkMotion.com. We’re here to support you every step of the way!