Setup/Lease-Up Ops Mgr

Description

Are you ready to play a pivotal role in bringing new properties to life? At Kittle Property Group, we're seeking a Setup/Lease-Up Operations Manager to ensure a seamless transition from construction to active leasing. If you're passionate about property management and have a knack for leading teams and coordinating across departments, this might be the perfect role for you!

**Position Overview:**

As a Setup/Lease-Up Operations Manager, you'll be at the forefront of establishing new properties for leasing and occupancy. You'll lead the hiring and training of new site teams, collaborate with various departments, and ensure each property meets its lease-up goals efficiently and effectively.

**Key Responsibilities:**

- **Lead Hiring and Training:** Oversee the recruitment and training of new site teams, equipping them with the knowledge and tools for success.
- **Cross-Department Collaboration:** Work closely with Construction, Accounting, IT, and Compliance to prepare properties for leasing and occupancy.
- **Unit Walks for Acceptance:** Conduct site walks with construction teams to ensure units are ready and meet quality standards.
- **Lease-Up Goals:** Ensure properties are staffed and prepared to exceed lease-up targets, tracking performance and occupancy.
- **Property Set-Up Support:** Manage all aspects of property setup, including marketing materials and resident services.
- **Unit Leasing:** Support leasing teams to achieve occupancy targets by leasing units ahead of construction acceptance.
- **Compliance & Reporting:** Maintain compliance with policies and regulatory requirements, and keep detailed reports on leasing progress.
- **Training & Development:** Continuously train and mentor property staff on lease-up processes and customer service.

**Qualifications:**

- 5+ years in property management or related fields.
- Proven leadership skills with experience in hiring and managing site teams.
- Exceptional communication and organizational skills.
- Ability to collaborate across departments effectively.
- High attention to detail and problem-solving capabilities.
- Experience in lease-up or property set-up roles.
- Proficient in Microsoft Office and property management software, especially Yardi.
- Valid driver’s license and ability to travel frequently.

**Training & Physical Demands:**

- Attend annual fair housing, section 42, and leasing classes.
- Engage in ongoing professional development.
- Frequent standing, walking, and occasional lifting up to 25 pounds.
- Frequent travel required.

**Why Join Us?**

At Kittle Property Group, we value excellence, collaboration, and innovation. We’re committed to our community and hold ourselves accountable for delivering exceptional results. Join us and contribute to our mission of creating thriving communities!

Ready to lead the charge in property setup and lease-up? Apply today and take the next step in your property management career with Kittle Property Group!

JOB DESCRIPTION
JOB TITLE: Setup/Lease-Up Operations Manager
DEPARTMENT: Property Management
REPORTS TO: Regional Vice President – Market Rate
SUPERVISES: None
FLSA STATUS: Exempt
EXPECTATION FOR ALL EMPLOYEES
Supports the organization's mission and values by exhibiting the following behaviors: excellence and 
competence, collaboration, innovation, commitment to our community, accountability and ownership. 
POSITION SUMMARY:
The Property Set Up/Lease Up Specialist plays a pivotal role in establishing new properties for leasing and 
occupancy, ensuring a smooth transition from construction to active leasing. This position will lead the 
hiring and training of new site teams, collaborate with multiple departments to ensure the property is ready 
for leasing, and oversee the property’s readiness for occupancy, ensuring each site meets lease-up goals in 
an efficient and timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Lead Hiring and Training: Oversee the recruitment, hiring, and training of new site teams for 
newly developed/constructed properties, ensuring that team members are equipped with the 
knowledge and tools to succeed.
• Collaboration Across Departments: Work closely with various departments such as 
Construction, Accounting, Portfolio Management, IT, and Compliance to ensure seamless 
property set-up, ensuring the property is ready for leasing and occupancy.
• Unit Walks for Acceptance: Perform site walks with the construction team for unit acceptance, 
ensuring units are transitioned to the property management team with all necessary quality control 
and compliance measures met.
• Staffing and Lease Up Goals: Ensure that each property is properly staffed and prepared to meet 
and exceed lease-up goals, tracking occupancy and managing the property's overall leasing 
performance.
• Support Property Set-Up: Ensure that all aspects of the property are set up for leasing, including 
but not limited to, marketing materials, leasing office, and resident services.
• Unit Leasing: Support leasing teams to exceed proforma occupancy by leasing units ahead of unit 
acceptance from construction.
• Compliance & Reporting: Assist in ensuring compliance with all company policies, regulatory 
requirements, and financial procedures. Maintain up-to-date reports on leasing progress and unit 
readiness.
• Training & Development: Continuously train and mentor property staff on lease-up processes, 
sales techniques, compliance, and customer service excellence.
• Travel Requirements: Be prepared to travel to multiple properties for project-based assignments, 
training, and site assessments.
• Other Duties as Assigned: Perform other related duties as necessary to ensure the success of 
lease-up and property setup efforts.
QUALIFICATIONS/SKILLS & KNOWLEDGE REQUIREMENTS 
• 5+ years of experience in property management or related fields 
• Strong leadership skills with experience in hiring, training, and managing site teams in lease up 
environments.
• Excellent communication, organizational, and interpersonal skills.
• Ability to work collaboratively across multiple departments (Accounting, Construction, IT, 
Compliance, etc.).
• High attention to detail and strong problem-solving skills.
• Strong ability to handle multiple projects and deadlines.
• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Previous experience in lease-up or property set-up roles required.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and property management software.
• Proficient in Yardi software
TRAINING REQUIREMENTS:
• Annually attend fair housing, section 42 and leasing classes.
• Ongoing professional development.
PHYSICAL DEMANDS:
• Frequently must stand, walk, reach with hands/arms, stoop, kneel, and crouch. Rarely must crawl, 
bend or lift up to 25 pounds.
• Occasionally must sit, use hands to finger/handle/feel, talk and hear.
• Close and distance vision is required.
• Must have a valid driver’s license and or have the ability to travel to multiple sites in multiple 
locations.
• Frequent travel on a weekly basis is required.
WORK ENVIRONMENT:
• Frequent standing, walking, and other physical activities including reaching, stooping, and 
bending.
• Must be able to lift up to 25 pounds occasionally.
• Ability to travel frequently (via car and plane) to various sites as needed.
• Regularly must sit, talk, and hear
• Close and distance vision required. Color vision is recommended, though accommodations can be 
made