Senior Amazon Account Manager

Job Title: Senior Amazon Account Manager

What’s In It For You?

Compensation and Benefits

• Salary: $2300$2650 USD.

• Full-time, fully remote position with mandatory overlap from 8 AM12 PM EST, Monday to Friday.

• Paid Time Off (PTO) and Sick Leave.

• Health allowance after 90 days.

• Access to professional development opportunities.

• Annual performance reviews with potential salary increases based on contributions.

About the Company

At EAK Distribution, we are more than just a conglomerate of e-commerce brands; we are pioneers at the crossroads of technology, design, and customer satisfaction. Our portfolio spans various online platforms, with a significant presence on Amazon.com and our dedicated brand websites.

Our ethos revolves around delivering impactful, thoughtfully designed products that consistently exceed customer expectations. In the fast-paced e-commerce landscape, we distinguish ourselves as innovators and visionaries.

With a passion for excellence and a commitment to trust and quality, Amazon remains a key channel for building customer relationships. At EAK Distribution, we recognize that our growth is driven by the talents and dedication of our team, particularly those leading our Amazon initiatives.

We aim to establish ourselves as a top-tier consumer products company and are currently seeking an Amazon Account Manager to join our team.

About the Role

The Amazon Account Manager will focus on actively monitoring and optimizing our Amazon seller account, ensuring maximum listing visibility, improved conversion rates, and account health maintenance. This role is operationally focused, with responsibilities including product performance analysis, keyword research, and competitor analysis.

The Account Manager will work closely with the Senior Brand Manager and cross-functional teams to achieve optimal SKU performance on Amazon.

Key Responsibilities

1. Catalog and Listing Management

• Maintain and optimize product listings for accuracy, visibility, and conversion potential.
• Regularly update product details, images, and other listing elements to achieve optimal CTR and CVR metrics.
• Upload all content types on Amazon, including images, videos, A+, and A++ content.

• Create optimized listing copy using AI tools and SEO best practices.

• Develop and implement SEO strategies, including A/B testing for titles, images, and backend search terms.

2. Listing Issue Escalation

• Troubleshoot and resolve complex listing issues, collaborating with Amazon Support to minimize disruptions.

3. Performance Monitoring and Analysis

• Continuously monitor SKU performance metrics and improve keyword rankings and conversion rates.
• Conduct in-depth data analysis to identify growth opportunities and address performance gaps.
• Analyze data and market trends to provide actionable insights for sales growth and profitability.
• Optimize Amazon PPC campaigns and budget allocation strategies using advanced tools (e.g., Helium 10, Data Dive, Jungle Scout).
• Implement dashboards and regular reporting structures to track KPIs and ensure data-driven decisions.

4. Operational Management

• Handle daily operational tasks, including resolving account health issues and managing listing suspensions.

• Manage inventory levels to avoid stockouts and overstock situations.

• Open cases with Amazon to ensure timely issue resolution.

• Fulfill Merchant Fulfilled (MFN) orders efficiently.

5. Cross-Functional Collaboration

• Work with product development teams to provide market insights and customer feedback.
• Collaborate with customer service specialists to address inquiries and resolve issues promptly.

6. Pricing and Promotions Management

• Manage pricing, deals, and promotions while adapting strategies to market trends.
• Maintain a promotional calendar and analyze promotional performance for maximum ROI.

7. Content Creation

• Amazon Posts:
  • Create images using tools like MidJourney and captions using ChatGPT.

  • Post 7 images weekly for 4 categories.

• Copywriting:
  • Craft optimized titles and bullets for product listings, targeting 20+ per quarter.
• Asset Uploading:
  • Upload titles, bullets, images, EBC, and comparison modules to storefronts.

Key Results and KPIs

• Conversion Rate Growth: Increase conversion rates by +1.5% compared to the previous year.
• Market Share Growth: Maximize market share and profitability for each product.
• Keyword Ranking: Achieve and maintain top-5 positions for primary keywords.

• Issue Resolution: Resolve listing issues within 48 hours.

• Competitor Analysis: Conduct bi-weekly competitor reviews and adjust listings accordingly.

• Account Health Score: Maintain an AHR of 1000 or higher.

About You

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.

• 2-4 years of experience managing Amazon seller accounts with expertise in catalog management and keyword optimization.
• Proficient in Amazon Seller Central, case management, and operational tasks.

• Strong analytical skills with proficiency in Microsoft Excel.

• Excellent communication and collaboration skills.

• A proactive problem-solver with the ability to thrive in fast-paced environments.

Work Requirements

• Available to work 8 AM 12 PM EST.

• Dedicated to personal and professional growth.

Required Tools

• High-speed wired internet (DSL or Fiber).

• Backup internet (Wi-Fi LTE).

• A laptop/PC capable of remote work.

Application Process:

To proceed with your application, please complete the required assessment by clicking/ copying and pasting the following link into a new browser tab.

Assessment Link: https://www.ondemandassessment.com/link/index/JB-0ADE990W0?u=1177456

Please ensure you do not switch tabs while performing the assessment, as doing so may result in the assessment being locked and prevent you from attempting it again.

This assessment is a crucial part of our hiring process. Completing this assessment is mandatory for your application to be considered. Thank you for taking the time to showcase your qualifications!