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Patient Engagement Specialist I (Must reside in either MST or CST)

Remote:

Full Remote

Contract:

Full time

Salary:

10 - 10K yearly

Experience:

Mid-level (2-5 years)

Work from:

Azerbaijan, Arizona (USA), Illinois (USA), Texas (USA), United States

Offer summary

Qualifications:

3+ years of healthcare experience, Experience with outbound calls to patients, Proficiency in EHR systems, Experience with Zendesk preferred.

Key responsabilities:

Review and follow up on inbound requests
Outreach to patients using prospecting techniques
Educate patients on services and benefits
Collaborate with healthcare professionals for patient experience

Sprinter Health https://sprinterhealth.com/

11 - 50 Employees

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Job description

About Us

At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We’re backed by prominent VC’s, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, Labcorp, and Disney.

About the Role

We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum. We are looking for an experienced, customer-centric individual to grow our patient engagement arm. As a Patient Engagement Specialist I, you are often the first voice of Sprinter Health. We are looking for someone that can use their voice to support patients in their care journey through convenient, at-home services.

A Day in the Life of a Sprinter Patient Engagement Specialist I

Your day will begin by reviewing and following up on inbound requests received from existing outreach campaigns

Throughout the day you will utilize deep prospecting techniques to outreach patients in a personalized and engaging way

You will use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments

As you connect with patients, you will help educate them on the importance of receiving their ordered services as well as the benefits receiving them in-home with Sprinter Health

To support you in your role, you will build a strong understanding of the care model of each of our partners to support any outstanding questions patients may have

Work collaboratively with other representatives and healthcare professionals to ensure a seamless patient experience

As different customer situations arise, you will escalate questions and concerns to other teams for additional support

Other duties and/or projects as assigned including outbound calling to schedule patients

Skills and Requirements

Must reside in either Mountain standard time zone or Central standard time zone

At least 3+ years of healthcare experience conducting outbound calls to patients

Preferred: experience working with Zendesk

Proficiency in using electronic health record (EHR) systems and other healthcare software-

Excellent written and verbal communication skills to present and explain information to customers

Proven skill managing multiple channels of communication including phone, email, chat, etc.

You will thrive at Sprinter Health if:

Flexibility, humility, and a sense of humor are your key personality traits