Pharmacy Support Specialist

New England Life Care (NELC) is one of the fastest growing home infusion therapy companies in New England and is the region’s only non-profit home infusion provider. NELC is a hospital collaborative serving more than 70 hospital systems in Maine, New Hampshire, and Massachusetts. NELC was created by local hospitals to ensure their patients have access to a provider that reflects their commitment to excellence in patient care, quality, and service. Like our owner hospitals, NELC provides patient focused care.

New England Life Care has and continues to build a diverse, inclusive, and authentic workplace, so if you’re energized by this opportunity, but your experience doesn’t support every qualification in the job posting, we encourage you to apply!  You still may be the person we are looking for! 

New England Life Care currently has a remote opening for a Pharmacy Support Specialist. This is a full-time, hourly, non-exempt, remote position. The normal working hours will be Monday – Friday from 8AM – 5PM, and the ideal person for this role must be willing to travel to each pharmacy branch location (Scarborough, ME; Concord, NH; Woburn, MA; and Canton, MA). 

**Because of the travel requirement, we are only hiring candidates from the following states: Massachusetts, Maine, New Hampshire, Rhode Island, and Connecticut. **

Job Summary: The person in this position is responsible for assisting the Pharmacy teams with clerical and non-clinical operational tasks which will ensure streamlined efficient processes for the department.

Primary Responsibilities:

• Supports the pharmacy team by coordinating regular inter and intradepartmental communication and timely updates related to or impactful to the pharmacy team.  
• Supports HR, Pharmacy leadership, and Pharmacy Training teams with clinical document management including competency evaluations and license verifications.
• Assist HR and Pharmacy leadership recruitment and onboarding processes. 
• Assist the Pharmacy team with requesting and monitoring order renewal and order changes.   
• Supports the pharmacy leadership team by managing staff and meeting schedules.  
• Works with pharmacy leadership and facilities to schedule biannual environmental monitoring, routine maintenance, calibrations, etc. in each branch to ensure compliance with regulatory agencies. 
• Reviews and analyzes census/capacity reports and coordinates level loading volume amongst branches with the pharmacy, operations, and reimbursement teams.
• Assist the pharmacy and revenue cycle teams by completing or coordinating the completion of billing edits.
• Performs additional non-clinical tasks at the request of the pharmacy leadership team.
• Demonstrate the ability to multi-task and work under pressure with changing priorities and short deadlines and effectively handle a heavy workload which may include assisting other departments within NELC.

Educational / Professional Requirements

• High School Diploma or equivalent required.
• Post-Secondary Degree is preferred.
• Prior experience as a Pharmacy Technician or in a Healthcare related field is preferred

Regulatory Requirements:

• Ability to obtain a Pharmacy Technician license as required by state specific Board of Pharmacy regulations.
• Knowledge of HIPAA Privacy and Security Regulations preferred
• Knowledge of the Joint Commission accreditation process and overall JC standards preferred

Skills:

• Communicate both orally and in writing, with clients, clinical and non-clinical personnel
• Excellent Organization Skills
• Exceptional customer service and problem-solving skills
• Working / practical knowledge of microcomputer systems including patient documentation systems, Microsoft Office (Word, Excel, Outlook) required.
• Dependability in attendance and job performance required.

EOE