At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.
Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.
Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
Job Description
The Specialty Agent will be responsible for monitoring, reviewing and processing Cease/Desist, Deceased, Voluntary Surrender, and Specialty State Skip accounts and functions within the Specialized Services Team in accordance to regulations, policy and procedure. Responsibilities include, but are not limited to, validating and processing Cease and Desist Requests, Deceased accounts and Voluntary Surrenders as well as completing applicable skip tracing work on Specialty State accounts and monitoring for potential reinstatement of a Dismissed Bankruptcy Case. The Specialty Agent will perform all assigned tasks and processes in accordance to the end to end functions on accounts identified and assigned within quality requirements and service levels.
Handle and process assigned volume within Specialty processes for appropriate handling within established SLA
Service Specialty Calls such as Cease/Desist, Deceased, and Voluntary Surrender within established call handling requirements
Completed end to end functions within specialty functions with accuracy and in compliance with regulations, policy and procedure
Assist other departments and processes across the organization, as needed
Other duties as assigned.
High school diploma or equivalent.
One (1 year) of servicing center experience
Knowledge of Cease/Desist, Deceased and Specialty State processes, regulations, requirements/structure preferred
General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA).
Established verbal and written communication skills.
Working knowledge of Microsoft Office Suite, including Excel and Word.
Ability to maintain confidentiality
Adaptable to changes within a face paced environment
#LI-Remote
Exeter Finance LLC is an Equal Opportunity Employer.
Individual compensation packages are based on various factors unique to each candidate including
skill set, experience, qualifications and other job-related reasons.
18.00 USD-$21.75
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