Patient Care Coordinator, Integrated Care Delivery

About SCAN 

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 285,000 members in California, Arizona, Nevada, and Texas. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn; Facebook; and Twitter.

The Job

The Patient Care Coordinator will support SCAN Mobile Care Team’s (Embrace) clinicians and coordinate care for SCAN members to achieve its mission to enhance seniors’ ability to manage their health and live independently.

You Will

Work closely with SCAN Mobile Care Team (SMCT aka Embrace) clinicians to deliver an excellent healthcare experience to our members.

Support SCAN SMCT by effectively performing administrative and care coordination responsibilities with minimal supervision including:

• Assists with medication refill requests, communicate with vendors, process orders for labs, imaging, referrals, medical equipment, and fill out patient forms.
• Schedule specialty appointments, coordinates transportation.
• Manage communication in a professional manner and address/direct calls appropriately.
• Sort and distribute incoming mail and faxes.
• Collect and organize patient medical information and reports while maintaining confidentiality and protecting patient privacy.

Support with fulfilling patient care initiatives.

Seek out opportunities for improvements from trends in patient feedback and propose viable solutions in team settings or with leadership.

Monitor and address clinical quality care gaps with clinicians.

Promote the mission, vision, and values of SCAN Health Plan and serve as an ambassador when interfacing with senior-living communities.

Other duties as assigned.

Your Qualifications

• High School Diploma or GED required. Bachelor's Degree preferred.
• Medical Assistant certification, preferred.
• 2+ years of related experience as a medical assistant, medical office administrator, or care coordinator. Direct patient care background preferred.
• Experience with Medicare Advantage or long term care communities preferred.
• Ability to communicate effectively verbally and in writing.
• Cultural competence and sensitivity required, multilingual skills preferred Highly organized with attention to detail.
• Strong interpersonal skills, hospitality, and change agent mindset essential to build relationships with healthcare team, patients, families, and senior-living communities.
• Knowledgeable and able to maintain HIPAA requirements.
• Adaptable and open to change and problem-solving.
• Strong computer skills including MS Office, electronic medical records systems (EMR), provider communication systems 
• Moderate Travel to assigned areas as needed

What's in it for you?

• Base Salary Range: $20.14 to $32.21 per hour
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, plus 1 additional floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team!  Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-JA1

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