Virtual Billing coordinator

Firm Mission Statement

Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.

Position Purpose

The Billing Coordinator monitors client accounts and notifies clients when payments become overdue. This individual has overall responsibility for the collection of accounts receivable, researching client billing issues and proactively obtaining client payments in an effective and timely manner. This role requires commitment to accuracy and compliance, as well as a strong customer service focus to ensure timely resolution of client inquiries. Additionally, the candidate must be fluent in both English and Spanish.

Work Schedule:
Our hours of operation are Monday through Friday, from 9:00 AM to 9:00 PM EST. Employees will work an 8-hour shift within this timeframe, based on the assigned schedule. (There is 3 shifts in this range of hours)

Payrate: $5.50/hr. 40 hours per week.

Fully remote every city in LATAM.

Essential Job Functions & Responsibilities

• Maintains and ensures accuracy of client payment and billing records related to invoicing and payment in the case management system
• Receives and tracks incoming client payments. Addresses and resolves client questions and issues relating to invoices and payment schedules.
• Monitors and maintains up-to-date records for client accounts and reviews accounts or follows up with clients in arrears to ensure appropriate actions are taken.
• Responsible for the handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds.
• Research, analyze, and respond to internal and external billing issues and inquiries
• Conduct regular audits of billing processes to identify areas for improvement
• Collaborate with the finance team to ensure accurate financial reporting and reconciliations, as needed

Essential Skills, Knowledge & Abilities

• Possesses excellent bilingual (English & Spanish) interpersonal and communication skills, both written and verbal
• Active listening skills to understand client needs and concerns accurately
• Strong analytical skills and attention to detail, with a commitment to accuracy
• Ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment

Minimum Qualifications

• Bilingual (Spanish English) – B2
• Proficient with Microsoft Office Suite or related software
• High School Diploma or equivalent experience
• Previous billing experience preferred.