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Genesys Cloud Engineer

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Brazil

Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field, 5+ years experience with SaaS applications, Experience with Genesys Cloud or similar platforms, Expertise in designing interaction flows and API integration.

Key responsabilities:

Design, implement, support and configure telephony systems
Collaborate with leaders to assess and implement business needs

EVO | W12 SME https://w12.com.br/

51 - 200 Employees

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Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:

The Genesys Cloud Engineer is responsible for designing, implementing, configuring, and supporting the company's cloud-based telephony systems, with a primary focus on the Genesys Cloud platform. This role involves collaborating with business unit leaders on projects of varying size to assess their needs and implement tailored solutions within the Genesys Cloud environment. The engineer will manage software configurations, develop and support complex call flows, and integrate the platform with other systems as required. Programming skills are essential for developing custom call flows and automating processes within the platform.

WHAT YOU’LL DO:

Design, implement, support, configure, and program the company’s SaaS based Telephony system, Genesys Cloud CX, to meet business requirements
Works with business unit leaders to discern their needs and implements solutions for optimum operating environment
Develop and support Genesys Cloud Architect Flows
Develop and support Genesys Cloud Scripts
Manages user accounts as required by applications
Develops and maintains a separate testing environment for system including providing technical leadership and conduct regular performance and system testing
Works with 3rd party consultants, contractors, and service providers for supported applications – including problem resolution and escalating as necessary
Provides information to Operations group regarding licensing, hardware, and software needs for future planning and budgeting
Provides technical support to users with very different levels of IT knowledge and competence
Works closely with other teams for problem resolution and project coordination
Is available during regular hours of operation for response to system issues/failures
Is available during non-business hours of operation for system issues/failures during on call rotations
Perform other duties as assigned by manager or management
Regular and reliable attendance required

WHAT YOU’LL NEED:

5+ years experience supporting business needs through SaaS applications and telephony solutions
Experience with Genesys Cloud or similar cloud contact center platforms is highly desirable.
Working knowledge of the Genesys Cloud CX platform.
Expertise in designing and developing interaction flows in Genesys Architect, including IVRs and bots.
Experience in Genesys API integration with 3rd party solutions like Jira and Salesforce.
Bachelor's degree in Computer Science or a related field,
This role requires a flexible schedule to accommodate US business hours.
All applicants must be able to work from our Hyderabad office 2-3x a week

AND IT’S GREAT TO HAVE:

Ability to troubleshoot and solve problems independently in a remote work setting.
Strong verbal and written communication skills for remote collaboration with cross-functional teams and stakeholders.
Self-motivated, with the ability to organize and prioritize tasks autonomously.
Experience with version control systems, preferably Git.
Knowledge of VoIP and related technologies.
Experience with application development (JavaScript, C#, or VB.net).
Ability to clearly explain technical concepts to non-technical personnel and end users.
Proven problem-solving skills and attention to detail.

WHAT’S IN IT FOR YOU:

Purpose led company, committed to help changing people’s lives through technology, with a Values focused culture of Best Life, One Team, Growth Mindset

Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam

Health, dental and life insurance

Meal allowance – to be used both on supermarkets or restaurants

Home office allowance – you might need help on your internet bills

Gympass – we are committed to meeting you wherever you are in your fitness journey with Gympass membership

Educational partnership with great discounts in colleges, English schools and others

Consigned loan paid directly through your payroll

EAP – we get you psychological, legal, and financial assistance when you need it. Period.

Access to discounts with our partners, such as Dell, Microsoft & many more.

And more! – so many benefits we couldn’t even fit them all here!

We’re committed to diversity and passion, and encourage you to apply, even if you don’t tick all the listed skillsets! 

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION: 
ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com  

ABOUT EVO:

Since its foundation in 2008, Evo has been transforming the fitness industry, serving over 5.5 thousand gyms. Part of ABC Fitness, Evo is not just a software, it's a game-changer. Evo is the ultimate solution for gym owners who want to revolutionize their business in Brazil and Latin America. With its automation features, data analysis capabilities, customer experience and customization options, EVO is the key to success for gym owners who want to streamline their operations and take their business to the next level. At Evo, we believe in simplifying complex processes and empowering gym owners to make informed decisions. Evo is technology with soul. Join the revolution today and experience the power of Evo yourself!

ABOUT ABC: 

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 31 million members of clubs of all sizes whether a multi-location chain, franchise, or an independent gym. 

Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com). 

 #LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!