Microsoft Dynamics Support Manager at Lyra Technology Group

Lyra Technology Group is seeking a Microsoft Dynamics Support Manager for our OpCo, Beringer Technology Group. The Microsoft Dynamics Support Manager is responsible for leveraging your technical knowledge and experience as a manager to build, lead, and guide the Microsoft Dynamics and Business Central Support team to top-tier customer service. You will be responsible for optimizing the team’s workflow, ensuring engineers are delivering exceptional support, and analyzing critical metrics such as response times, resolution times, escalation paths, and customer satisfaction.

About Lyra…

Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About Beringer Technology Group…

Beringer Technology Group specializes in managed IT services and support, customer relationship management, and business phone systems. Since 1995, Beringer has been helping businesses maximize the value of their technology investments from their headquarters in New Jersey across a wide range of industries.

Your work as a Microsoft Dynamics Support Manager will include the following duties:

• Effectively manage and provide leadership and development opportunities to a team of in-person and virtual

support members.

• Track trends, and implement changes to ensure SLAs and KPIs are met consistently.

• Manage resource allocation, staffing schedules, and capacity planning to meet operational needs.

• Identify training and development needs to ensure team members have the skill required for their roles.

• Optimize workflows, drive innovation, and raise the bar on operational standards and expectations.

• Serve as a point of escalation for your team, maintaining strong communication with clients and stakeholders to

ensure their needs are met effectively.

• Build and nurture strong client and colleague relationships, demonstrating a deep understanding of their objectives

and requirements.

Our ideal Microsoft Dynamics Support Manager has the following qualifications:

• Bachelor’s Degree in Information Technology, Computer Science, or a related field; or equivalent work experience.

• Minimum 2 years of experience in a leadership role; ideally within a Microsoft Dynamics Professional Services team.

• Expertise in MS Business Central, MS Power Platform, MS Azure, MS Dynamics 365 and MS Office 365.

• Experience with Power BI, Connectwise, and Brightgauge are added benefits.

• Excellent communication skills, with the ability to interact confidently with clients, executives, and technical teams.

• Microsoft Business Applications certifications preferred.

The targeted base compensation for this role is $90,000-$110,000 per year.

If overseeing a hard-working team and providing excellent customer service skills within the IT space is appealing to you,

let’s chat! Please note that this is a fully remote role that prefers individuals to live on the East Coast.