Field Service Engineer (Phoenix, AZ)

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.

Job Details

Tasks and Responsibilities:

• Assists with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Implementation and Sales

• Serve as a focal point for problem resolution assistance to subsidiary or distributor support

• Responsible for editing, writing, and modifying Service and Training manuals and SOPs

• Install, upgrade, repair, and maintain instrument systems in defined territory

• Provide technical support to staff, contractors and customers

• Manage the Service Territory including distributor’s service staff

• Respond to service requests and ensure customer satisfaction

• Manage service parts inventory levels

• Complete all required documentation in service tool (SFDC) same day as service

• Provide timely and accurate reports as requested

• Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.

• Maintains routine contact with existing customer base

• Accurately complete expense reports weekly

  All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities

Preferred Educational Background:

• BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience

• 2-5 years relevant experience Field Service Experience

• Must be highly motivated and have strong problem solving ability

• Excellent verbal and written communications skills

• Must have good technical writing abilities

• Must be able to work independently and as a team player

• Computer experience and literacy a must

• Familiarity with field alignments, electrical/electronics, and mechanical systems

• Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work

• Travel requirement: 65% depending on geography and customer utilization

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