Remote Ecommerce Chief Operating Officer

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Job Title: Remote Ecommerce Chief Operating Officer (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $5,000 - 6,000 USD/month depending on experience paid via wire transfer

Schedule: Monday - Friday, 9:00am to 5:00pm Eastern Time zone

Job Overview:

Our client's ecommerce business is a fast growing, industry leading nutraceutical product company. Operating remotely, they strive to combine exceptional customer experiences, and standout products across sales and marketing channels. We’re looking for a visionary Chief Operating Officer to optimize operations, enhance organizational efficiency, and drive sustainable growth in a remote-first environment.

The Chief Operating Officer will be responsible for managing and streamlining our daily operations, ensuring cross-functional collaboration, and driving the execution of strategic initiatives. This role demands a results-driven leader with deep expertise in ecommerce, remote team operations, and operational scaling.

Responsibilities:

• Operational Leadership:
• Oversee and refine all operational processes, including supply chain, logistics, customer service, and fulfillment.
• Design and implement operational strategies that enhance efficiency, scalability, and profitability.
• Ensure seamless coordination across departments to meet business objectives.
• Strategic Planning:
• Collaborate with the CEO to define and execute the company’s strategic vision and growth roadmap.
• Identify and prioritize initiatives that drive operational excellence and competitive advantage.
• Analyze market trends and business performance metrics to make data-driven decisions.
• Team Management:
• Lead, mentor, and develop a high-performing remote operations team.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Implement systems for performance tracking and professional development.
• Financial Oversight:
• Work closely with the CFO to establish and manage budgets, forecasts, and financial goals.
• Monitor operational expenses and implement cost-saving measures without compromising quality.
• Customer Experience Optimization:
• Ensure customer satisfaction through streamlined operations and superior service delivery.
• Implement processes to improve order accuracy, shipping times, and overall customer support.
• Technology and Process Improvement:
• Leverage technology to automate and optimize key business processes.
• Stay informed about ecommerce tools and innovations to maintain a competitive edge.
• Collaborate with IT and product teams to ensure robust and scalable platform operations.
• Risk Management and Compliance:
• Identify and mitigate operational risks, ensuring business continuity.
• Ensure compliance with global ecommerce regulations, including data privacy and cybersecurity.

Qualifications, Skills and Key Competencies:

• Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA preferred).
• 5+ years of experience in operations management, with at least 5 years in ecommerce or a related industry.
• Proven success in managing and scaling remote teams.
• Strong knowledge of ecommerce platforms (e.g., Shopify, WooCommerce, Magento) and operational tools.
• Exceptional leadership, communication, and organizational skills.
• Analytical mindset with a focus on data-driven decision-making.
• Experience in global logistics and supply chain management is a plus.

Benefits:

• Competitive PTO
• Time off for holidays
• Will work directly with the two owners, who have started or run 10 businesses between them