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Service Desk Analyst - Remote in Mexico

Remote: 
Full Remote
Work from: 

Offer summary

Qualifications:

5-7 years of experience in Global Service Desk, Strong knowledge of ITIL Process, Experience with Active Directory and O365, Familiarity with OSS and BSS tools.

Key responsabilities:

  • Troubleshoot end user issues on software and hardware
  • Escalate unresolved problems to tier 2 support

The Dignify Solutions, LLC logo
The Dignify Solutions, LLC Human Resources, Staffing & Recruiting SME https://thedignify.com/
51 - 200 Employees
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Job description

  • Experience- 5-7 Years
  • Strong Experience & background in Global Service Desk.
  • Strong experience & Knowledge of ITIL Process.
  • Strong experience & Knowledge of MIM.
  • Active Directory-O365 is Required.
  • The Service Desk Engineer escalates unresolved problem/issues/requests to the proper tier 2 support/advanced resolver teams.
  • Toubleshooting basic end user issues on various software applications, hardware (Laptop, Desktop & Printer) and network systems.
  • Experience with troubleshooting OSS and BSS tools
  • Experience with working on ITSM tools
  • Specific Knowledge of other required Computer Systems/Applications for different work environments.

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Troubleshooting (Problem Solving)
  • Teamwork
  • Communication
  • Problem Solving

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