Patient Services Advisor

This is the fifth company that Small Door’s founders have been involved in building. In building Small Door, they partnered with the people responsible for beloved consumer experiences like Warby Parker and Sweetgreen, in addition to healthcare innovators such as One Medical, CityMD and Flatiron Health. Small Door has raised capital from Lerer Hippeau, Primary Ventures, Brand Foundry, Toba Capital, and Pentland Group. The broader management team brings experience from Casper, One Medical, Soulcycle, Warby Parker, Sweetgreen, Peloton, Gilt Groupe, Lightspeed, and Outbrain.

As a Patient Services Advisor, you will serve as an expert on Small Door for pet parents. Your role is pivotal in assisting pet parents  joining Small Door while providing personalized service and advice for their pets’ healthcare needs. You will be instrumental in driving growth through individual patient acquisition and supporting existing clients with their medical and non-medical questions. This remote position requires close collaboration with our In-Practice Teams and Remote Teams.

What you’ll do:

• Engage with potential clients via phone, establishing rapport, and driving bookings to our practices.
• Deliver an exceptional member experience by conveying empathy and warmth over chat and phone communication
• Conduct outbound sales calls and follow-ups
• Achieve individual sales, renewal, and service goals 
• Contribute to the development and refinement of team processes 
• Engage with Small Door members through text-based chat and phone to provide telehealth services and support
• Maintain comprehensive knowledge of our offerings
• Assist in the support of onboarding new members
• Embody and uphold Small Door’s mission of delivering extraordinary care in every interaction with members, patients, and colleagues

Who you are 

• 2+ years of experience as a Veterinary Technician or an experienced Veterinary Technician Assistant (4+ years)
• Strong verbal communication skills, especially over the phone
• Self-motivated, team player, attention to detail, and customer service oriented
• Ability to connect with others, exudes empathy and compassion 
• Ability to triage; knowledge of recognizing medical emergencies and illnesses
• Passionate about our mission
• Proficient in computer skills and technology

What you’ll get:

• Competitive compensation and commission
• Health, dental + vision insurance and other benefits
• An opportunity to make a real impact on the people around you 
• A collaborative family of people who live our core values and have your back
• A clear career path with opportunities for development, both personally and professionally

#LI-Hybrid