Sr. Director of E-Commerce

Why join us? 

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Position: Senior Director Ecommerce- DWR

Location: Connecticut/New York, open to remote

Overview of the Role

The Senior Director of E-commerce for DWR is responsible for the development and execution of comprehensive digital strategies to drive near and long-term sales growth. This pivotal leadership role oversees all aspects of the e-commerce business, from strategic planning to daily operations, while fostering innovation and cross-functional collaboration. The ideal candidate will be a visionary leader with a proven track record of scaling e-commerce businesses, delivering exceptional digital customer experiences, and driving performance through data-driven decisioning.

Core Responsibilities

• Develop and execute comprehensive near and long-term e-commerce strategies to increase revenue and profitability
• Monitor and analyze e-commerce performance metrics to identify areas for improvement
• Provide regular reporting and insights on key performance indicators to senior leadership, informing strategic business decisions.
• Define and manage the digital user experience to improve engagement rates including the development and maintenance of a site merchandising plans
• Optimize the customer journey for both new and returning customers, focusing on opportunities for personalization and improving customer lifetime value and retention.
• Be highly collaborative, developing opportunities with Merchandising, Planning, Digital Product, Marketing, Store, and Customer Service team members.
• Coordinate with x-functional teams to create and optimize revenue-driving promotions and offerings
• Manages allocated budgets and provides strategic input on financial planning for e-commerce initiatives
• Identify new areas of e-commerce opportunity beyond current organizational thinking that solve for customer needs in the digital space
• Manage relationships with key vendors and technology partners
• Lead a cross-functional e-commerce team of specialists in site management, merchandising, production, and digital operations
• Provide mentorship, guidance, and professional development opportunities to foster team growth and expertise
• Continuously evaluate and improve organizational processes to enhance productivity and effectiveness

Qualifications  

• Experienced ecommerce leader with knowledge of performance optimization tactics
• Skilled in analytics tools and data-driven decision making
• Familiar with Salesforce Commerce Cloud (preferred)
• Strategic thinker with proven ability to execute tactically and deliver exceptional digital experiences
• Comprehensive understanding of e-commerce operations
• Knowledge of operating an ecommerce business utilizing 1st and 3rd party solutions
• Adept at balancing customer needs with business objectives in a dynamic environment
• Strong business acumen with ability to identify opportunities and assess risks
• Results-oriented with a track record of high performance
• Experienced in change management and strategic implementation
• Excellent interpersonal and influence skills with ability to build and maintain relationships at all levels
• Proven leadership in complex, matrix environments
• Outstanding written and verbal communication skills, including ability to present complex concepts clearly to executives
• Demonstrated coaching and mentoring abilities
• Innovative thinker with capacity to connect disparate ideas
• Aligns with executive competencies, driving strategy, fostering commitment, and promoting innovation

Education and Experience
 

• Bachelor's Degree required, Masters Degree preferred
• 10+ years of demonstrated success in an eCommerce role in a high performing retail business.
• 7+ years leadership experience
• 5+ years of project leadership experience; global project leadership experience preferred
• Track record of leading cross-functional teams through significant organizational change or digital transformation, driving measurable improvements in efficiency and profitability

Who We Hire?

Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  careers_help@millerknoll.com.