Virtual Property Adjuster

Capstone ISG is one of the nation's fastest growing Independent Adjustment firms. As we

continue to grow our business, we look for people who offer inspiration and have a strong

internal drive for results. Our team members are focused on customer service and are

dedicated to making Capstone a fun and rewarding place to work.

Our Virtual Services unit specializes in adjusting low- to moderate complexity residential or

commercial property claims. Our focus is high quality claim investigation and resolution in a

fraction of the time. We're seeking a conscientious individual with high attention to detail,

excellent decision-making, ability to work well under pressure, solid organizational and time

management skills to balance diverse tasks in a standard work day. Come grow with us!

Benefits Include:

• Fully remote, work from home position; equipment provided.

• Competitive salary with annual raises

• Quarterly performance bonuses

• Medical, Dental, Vision

• 401(k)

• Short- and Long-Term Disability

• Life Insurance

• Sick, Vacation and Holiday Pay

• Fitness Membership Reimbursement

• Company paid training

Primary Responsibilities:

• Conduct virtual investigations to resolve 1st- and 3rd-party, residential and commercial

property claims in an accelerated format.

• Use imagery and video technology to collaborate with onsite vendors and insureds to

identify and document damage.

• Examine and apply claims forms, policies and endorsements, client instructions, and

other records to determine coverage and client exposure.

• Prepare repair/rebuild estimates using Xactimate software.

• Handle content inventories to include moderate to complex pricing analysis and

prepare claim inventory reports.

• Prepare reports by collecting and summarizing information as required by client.

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• Negotiate settlement of claims under the direction of the Claims Manager or

Supervisor.

• Keep the client and the insured informed about the claim status with clear, timely, and

accurate written/oral communication.

Other Responsibilities:

• Recognize subrogation situations and initiate appropriate action.

• Maintain professional and technical knowledge through continuing education.

• Maintain company reputation and integrity of work product by complying with federal

and state regulations and service standards.

• Maintain adjuster license(s) when required.

• Participate in special projects or perform duties in other areas if requested.

• Proven ability to work independently in a virtual/remote environment.

• Ability to work in a high volume, fast-paced environment managing multiple tasks.

• Exceptional attention to detail.

• Excellent discipline with organizational, time management, and prioritization skills.

• Excellent written/verbal communication, negotiation, and interpersonal skills.

• Effective analytical and problem-solving skills necessary to make decisions and resolve

conflict.

• Ability to provide excellent service to policyholders and clients.

• Ability to efficiently operate a computer and related claims and business software.

• Bilingual and/or prior military experience are a plus.

Preferred Qualifications:

• Bachelor’s degree, or equivalent combination of education and experience.

• Proficiency in using Xactimate and other relevant software for estimating.

• Experience in a related field: property claims experience, construction, restoration, mitigation.

Physical Demand Requirements:

The physical requirements associated with the position are limited. Repetitive tasks

associated with typing, note taking, telephonic communication and operating standard

office equipment are required.