Technical Writer

Description

The company develops and operates cloud-based customer acquisition products for the financial sector.

Our technology powers the most advanced decision-based online services. Our platform is already deployed at Tier 1 banks. If you're drawn to a dynamic, growing startup with cutting-edge tech and an energetic team, come experience it firsthand!

Technical writer at ezbob

As a Technical Writer at ezbob, you’ll play a critical role in bridging our engineering, customer-facing teams, partners, and customers by creating clear, accurate, and comprehensive documentation aimed mainly at bank users and platform engineers. Your work will directly impact customers who rely on our platform by empowering them to maximize their productivity and improve their workflows.

You’ll take part in the creation, maintenance, and evolution of ezbob’s documentation and knowledge base, shaping one of the first experiences users meet when they deploy and use the product.

Key Responsibilities

• Document New Features and Updates: Partner with engineering and product teams to craft high-quality technical documentation for new and existing features. You’ll help translate complex technical information into clear, developer-friendly documentation.
• Add and Maintain API Documentation: Take part in maintaining the API documentation to ensure it’s comprehensive, up-to-date, and accessible, providing essential support for developers who integrate with our platform.
• Write Guides and Tutorials: Write tutorials, how-to guides, and user manuals that support developers in effectively leveraging ezbob’s capabilities.
• Write User-Cantered Documentation: Work with other teams to gather insights directly from users and developers to understand their needs and pain points, ensuring that the documentation meets real-world use cases and aids in seamless onboarding and usage.
• Collaborate Across Teams: Work closely with product managers, designers, developers, and customer support to ensure the accuracy and quality of all documentation, while identifying opportunities to enhance clarity and usability.
• Communicate the ezbob brand: ensure consistency and accuracy across all product documentation.

Requirements

• 2+ years of experience as a Technical Writer in the software or tech industry, with experience documenting technical products.
• Strong technical proficiency and ability to understand and communicate complex engineering concepts, while adhering to ezbob’s writing style.
• Proficiency with Git and Markdown.
• Fluency in English.
• Experience with API documentation and tools like Swagger, Postman, or similar.
• Excellent collaboration skills, with the ability to work cross-functionally with engineering, product, and support teams.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work with leading-edge fintech solutions in the banking industry.
• Collaborative, innovative, and supportive work environment.