Officer - Public Cloud Operations

Experience: 2+ Years

Summary

This position focuses on ensuring seamless cloud operations, accurate billing processes, and fostering strategic alliances with public cloud service providers. The candidate must have strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and billing models.

Key Responsibilities:

1.Cloud Billing

Responsible for managing and processing customer invoices, handling payment issues, and ensuring accurate billing for all cloud products and services. The team ensures compliance with financial regulations and policies, manages account reconciliations, and supports revenue recognition.

• Generate and process customer invoices for public cloud products and services.
• Ensure accuracy in billing, including taxes, discounts, and payments.
• Manage payment discrepancies and resolve issues with customers or partners.
• Collaborate with finance teams to ensure accurate revenue recognition.
• Provide support for internal and external audits.
• Handle customer inquiries related to billing and payments.
• Work with sales and support teams to ensure customer satisfaction.

Required Skills/Experience:

• Strong knowledge of billing systems and financial processes.
• Attention to detail and accuracy in handling transactions.
• Proficiency with Microsoft Excel and financial software.
• Excellent communication and problem-solving skills.

2. Public Cloud Operations

Focuses on optimizing internal processes, enhancing operational efficiency, and supporting the execution of business strategies across the company. This includes managing logistics, IT systems, customer support, and data analytics.

Key Responsibilities:

• Oversee and optimize day-to-day operations within the company.
• Manage operational workflows, including process improvement and automation.
• Coordinate with cross-functional teams to support business objectives.
• Implement and monitor key performance indicators (KPIs) to assess operational efficiency.
• Support project management and business continuity planning.
• Ensure smooth delivery of products and services to customers.
• Identify and resolve operational challenges to improve productivity.

Required Skills/Experience:

• Strong project management and process optimization skills.
• Ability to analyze data and make data-driven decisions.
• Experience with enterprise resource planning (ERP) systems.
• Strong communication, leadership, and problem-solving skills.
• Proficiency in tools like Microsoft Office, Power BI, and Excel.

3. Public Cloud Alliances

Responsible for developing and maintaining strategic partnerships with key technology providers, channel partners, and other organizations to expand the company's market reach. The role involves managing partnerships, driving joint go-to-market strategies, and ensuring the alignment of public offerings with partner business objectives.

Key Responsibilities:

• Identify, develop, and manage strategic partnerships with key technology and business partners.
• Collaborate with sales and marketing teams to develop joint go-to-market strategies.
• Support partner enablement programs to drive partner success and growth.
• Monitor and assess partner performance and provide necessary support.
• Ensure alignment of partner initiatives with Microsoft's business objectives.
• Negotiate and manage contracts and agreements with partners.
• Stay current on industry trends and partner ecosystem developments.

Required Skills/Experience:

• Strong relationship-building and negotiation skills.
• Experience in managing strategic alliances and partnerships.
• Knowledge of the technology industry and market trends.
• Excellent presentation, communication, and project management skills.