IoT Support Technician - AMER (all)

At 1NCE, you’ll be working with a diverse and truly international team of passionate professionals. Our collaborative environment fosters creativity, inclusivity, and the sharing of ideas across borders. We are seeking an IoT Support Specialist (junior/middle) to join our global Technical Support team in a fully remote capacity, supporting the AMER region. This is more than a role, it’s an opportunity to embark on a rewarding career journey where your contributions make an impact from day one.

We believe in career development and lifelong learning. At 1NCE, you’ll have access to resources, mentorship, and the opportunity to grow professionally in a dynamic and supportive environment. We don’t just offer jobs, we help build careers. 

The role is full-time, suited for professionals with 1-3 years of experience, and begins in April 2025. As part of our competitive package, we offer a salary range aligned with your experience and qualifications.

As an IoT Support Specialist, you will play a pivotal role in ensuring seamless customer experiences by providing second-level technical support. Your expertise will help troubleshoot complex customer solutions and network configurations while contributing to internal team efficiency and knowledge-sharing. This is not just a job, it’s a chance to grow, learn, and make a real difference in the rapidly evolving IoT space.

• Deliver world-class, second-level technical support through our ticketing system to a diverse range of customers.
• Troubleshoot and resolve complex issues related to customer solutions and network configurations.
• Work collaboratively with internal teams, including Sales and First-Level Support, sharing your technical expertise to strengthen the team’s performance.
• Document and maintain technical cases in our knowledge base for future reference.
• Drive innovation by identifying and implementing process improvements, self-service tools, and automation opportunities.

We’re looking for someone who is passionate about technology, learning, and making an impact.

• Strong interest in telecommunications or information technology.
• Basic knowledge of network protocols.
• Advanced technical troubleshooting skills.
• Familiarity with ticketing systems (e.g., Jira, Atlassian).
• High affinity for customer support in a technical environment.
• A desire to grow your career: whether you’re self-taught or hold a Bachelor’s degree in a technical field (e.g., B.Sc.), we value your commitment to learning and development.
• Exceptional communication skills.
• Methodical and detail-oriented problem-solving ability.
• A strong team player with a global mindset.
• Adaptability and willingness to work in a virtual, international team environment.
• Proactive, curious, and motivated to continuously improve.
• Advanced English language (starting from B2).

• Enjoy 26 days of paid annual leave to recharge and explore life beyond work
• Be part of a team working on cutting-edge technologies
• Benefit from adaptable working models designed to support your work-life balance
• Take advantage of our "Work Around the Globe" program and experience the freedom to work from other office of 1NCE
• Access the Nilo.Health platform for personalized support and resources to enhance your well-being
• Further professional growth - Become part of our international team and an exciting environment that will revolutionize the telecommunication market for IoT
• Short decision-making paths and a lot of creative freedom - with us you can really get involved and help shape the future
• A work environment defined by respect, close and informal communications among teams, departments, and management
• Plenty of space for new ideas and strategies where self-started individuals are highly valued and work effort is not measured in time but in results
• Global and local events to strengthen our team spirit and have fun together
• And many more depending on your location (e.g. gym membership, transportation allowance, language courses, pension scheme, etc.)

There will be three online meetings: 

• First meeting with Recruiter to align on position details
• Second meeting with Team members to have more in-depth discussion
• Third meeting with Hiring Manager, as the final step of the process

Jevgenija Lukina
In case of any additional questions regarding the position: jobs@1nce.com