Career Opportunities: Support Analyst - Master Data (8639)

About the role:

The Master Data Support Analyst role will be involved in enforcing Data Governance rules and standards and will work in a highly collaborative manner with several departments across the company.

Responsibilities:

• Investigate and resolve master data integration issues by performing detailed root cause analysis. 
• Recommend and execute corrective measures to address data issues effectively 
• Provide summary of repeated patterns and raise suggestions for improvements that would address the issues sustainably. 
• Perform data quality health checks and identify areas for improvement. 
• Propose and coordinate data cleansing campaigns, including planning and follow-ups. 
• Collaborate with business teams to implement and monitor cleansing activities. 
• Troubleshoot issues by analyzing middleware logs and identifying root causes. 
• Simulate payloads using tools like SOAP UI or Postman to replicate issues. 
• Run or analyze SQL queries to verify data integrity and resolve issues. 
• Read and interpret XML and JSON files as part of troubleshooting. 
• Leverage basic application infrastructure knowledge to restart services or perform remote server logins when necessary. 
• Participate in problem analysis and resolution efforts, ensuring timely responses
• Act as a liaison between MDM contributors, service teams, and business stakeholders. 
• Maintain and improve user documentation for the MDM tool. 
• Conduct or participate in training sessions to enhance user proficiency. 
• Engage with key users, shared service centers, end-users, and other support teams to ensure smooth operations and support. 
• Analyze and understand business requirements from diverse departments, including Accounting, Trading Execution, and Credit Risk Analysis. 

Requirements:

• Minimum 2- 3 years of experience in Master Data Management, data quality, or user support.   
• API Testing Tools: SOAP UI, Postman for payload simulation and testing. 
• Database Management: Running and analyzing SQL queries. 
• File Formats: Reading and interpreting XML and JSON files. 
• Experience with MDM platforms and tools. 
• Familiarity with monitoring logs and data flow in middleware and integration layers. 
• Experience with ITSM platforms such as Jira, ServiceNow (SNOW), or similar for incident and problem management. 
• Experience with MS Tools and manipulating and analyzing data with Excel. 
• Strong understanding of Master Data Management (MDM) concepts. 
• Familiarity with middleware tools, SOAP UI, Postman, SQL, XML, and JSON troubleshooting. 
• Proven ability to analyze complex issues and synthesize actionable insights. 
• Bachelor's degree in IT or equivalent professional experience. 
• Basic knowledge on what is SDLC of an application. 

You will get:

• Competitive remuneration package
• Fully remote position
• Referral bonus program
• 25 days of annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
• Free Psychological Counselling via Green line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 150 BGN/month
• Upskilling & reskilling training programs and e-learning hub
• Diverse career growth opportunities
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives