At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health.
Let’s care for tomorrow, so we can create a better future together, for everyone.
About the role:
Reporting to the Generl Manager Digital, you will develop the strategy to drive signature digital experiences through contemporary user interface and user experience interfaces and lead the delivery, management and optimisation of all AAL owned content platforms, including workbenches, intranet and the development and launch of partner websites, driven by a deep understanding of website and content management and customer experience analytics.
This includes contributing to the AAL Digital First strategy by creating a strategic vision for the transition of offline sales and service to an online environment, and delivering signature digital experiences through contemporary user interface and user experience interfaces.
You'll be responsible for:
- Leading collaboration across Consumer and stakeholders to create digital customer experiences to align with strategies to win, retain and grow customers.
- Developing a framework to work closely with Digital Experience team and other stakeholders to create digital customer experiences to align with strategies to win, retain and grow customers.
- Leading the execution of content management strategies for all Allianz platforms and set a roadmap for their development.
- Developing a framework to identify customer needs and insights and engage with internal and external stakeholders to understand their requirements.
- Managing, supporting and developing the Digital Platforms teams to ensure that they are exposed to global standards, best practice and organisational networks, and oversee the delivery of projects.
- Leading the platform teams to manage content and User Experience (UX), reusing and sharing components across solutions to ensure consistent user / customer experience.
- Sharing strategic insights and priorities and ensure they are reflected in digital platform design and management.
- Integrating insights from multiple sources and channels to develop insights and recommendations for continuous improvement of Allianz platforms.
About you:
- Tertiary qualifications in Marketing, Digital Marketing, Information Technology or similar.
- Extensive experience in Digital and User Experience engagements, establishing customer expectations and delivering quality artefacts as a framework for project delivery.
- Significant experience in customer journey management, user experience design, digital analytics and user experience optimisation in a corporate, or consulting environment.
- Significant experience delivering projects using agile methodologies.
- Experience in design thinking and customer journey mapping.
- Comprehensive understanding of relevant regulatory and/or legislative compliance requirements that impact AAL.
- Demonstrated evidence of technical proficiency with Adobe or similar MarTech systems, software, databases, reporting and communication tools.
What's on offer:
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.
