Account Receivable & Billing Coordinator, DentaQuest

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Location: We support US flexible working arrangements in the contiguous 48 states.  

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America. 

The opportunity: 

The Account Receivable & Billing Coordinator will be responsible for the timely and accurate processing of invoicing, payment and collection activities ensuring financial accuracy. Provide excellent customer service to both internal and external clients for all inquiries and/or escalations. Recommend, initiate/coordinate revisions and improvements to AR, collection, and billing processes.

How you will contribute: 

• Responsible for the timely production of all Invoicing & Payment activity reconciling back to the financial transactions to ensure accuracy. Meets all required deadlines, following standard process and policies, and coordinating with other resources as needed.

• Maintain specific billing processes by overseeing invoicing for the purpose of review, analyzing, and entering appropriate adjustment and bill as required.

• Resolve complex Billing inquiries by using various reporting tools and provide accurate analysis to support resolution in a timely manner.

• Identifies any financial adjustments required for an invoice or payment revision due to current or retro activity on rates and/or membership issues.

• Conducts analysis of monthly aging detail and provides explanation of month-to-month variances and work with Cash Management to identify and resolve cash variances.

• Resolve issues that arise from delinquent accounts by researching complex collection inquiries and reconciliations utilizing reports generated by various information systems including Oracle, Claims Management and Reporting systems.

• Provide excellent customer service for internal or external inquiries by ensuring prompt and accurate response to all requests, whether a simple lookup or a more complex account reconciliation.

• Participates on New Group/Client internal and external meetings, providing instructions for all Clients on the payment and billing processes.

• Provide consistent communications with management and multiple internal organizations to communicate specific client issues.

What you will bring with you: 

• Associate degree or equivalent formal training plus 2+ years related experience

• 2-3 year’s billing/AR/collections business experience

• PC Skills including Microsoft Excel/Word and preferably Oracle

• Attention to detail and accuracy

• Ability to work individually and with a team

• Ability to handle multiple priorities

• Excellent problem solving

• Excellent communication and organizational skills

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you. 

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! 

Life is brighter when you work at Sun Life 

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical, and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more 

• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account  

• A flexible work environment with a friendly, caring, collaborative and inclusive culture  

• Great Place to Work® Certified in Canada and the U.S.  

• Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Salary Range: $39,600 - $53,500

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

We consider various factors in determining actual pay including your skills, qualifications, and experience.  In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits. 

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more. 

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.  

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Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran