Technology Product Coordinator

Overview:

If you’re looking for a high-energy, inclusive atmosphere and a company that understands the importance of work/life balance, Commonwealth is your match! From generous bonus and 401(k) programs to tuition reimbursement and flexible work schedules, Commonwealth is focused on helping its employees thrive in an environment suited to their needs. On top of all that, the Technology department offers a hybrid work schedule, so you’ll be able to work from home for part of the week!

We’re looking for a technology product coordinator to join our ranks. Are you an experienced, customer service-focused IT professional with knowledge of service delivery and project management practices? Commonwealth is looking for a technology product coordinator to join our growing enterprise organization. In this role, you will play a critical part in helping product owners manage the end-to-end product development process, ensuring that goals are met and aligned with vision, strategy, and roadmap.   

Key Responsibilities

• Working closely with project managers to monitor project and initiative timelines, resources, and deliverables, ensuring projects stay on track and within scope
• Serving as the primary point of contact for providing regular updates on project status
• Cultivating strong relationships with technology partners to oversee and coordinate incident responses
• Supporting testing and quality assurance efforts to ensure product services and associated features meet requirements
• Assisting in maintaining comprehensive, detailed documentation of product services and features
• Helping maintain the product backlog ensuring that it reflects customer and stakeholder feedback used for prioritization
• Assisting in responding to customer and stakeholder enquiries about product services and features
• Assisting in post-launch activities including user training and customer support to advocate for the end-user experience and deliver of value to customers
• Assisting in building and monitoring product service performance metrics to inform decision-making and identify areas for improvement

Core Strengths and Skills

• Bachelor’s degree in MIS or related technical field
• 3+ years of experience coordinating and supporting IT processes and projects
• Financial or similar industry experience
• Familiarity with project management software and tools (e.g., Microsoft Project, Jira, Confluence) a plus
• Deep empathy for customer needs and a commitment to delivering exceptional user experiences
• Proven ability to work effectively in cross-functional teams
• Demonstrated excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders
• High level of attention to detail, ensuring accuracy and quality in all aspects of work
• Ability to adapt to changing priorities and work effectively in a fast-paced environment
• Analytical skills to interpret data and respond to complex user feedback
• Understanding of technology product development processes and tools
• Enthusiastic, dynamic, confident, and highly motivated self-starter
• Continuous learner who adapts quickly and positively to change

Have we piqued your curiosity? Can you see yourself thriving in this opportunity? 

Picture Yourself Here 

At Commonwealth, we believe in a better world. We hold ourselves and each other to higher standards. We take care of one another. That’s why we invest in you—we encourage employee growth both in your career and education; we are building out a robust diversity, equity, and inclusion program; we offer incredible health care benefits; and we find plenty of occasions to celebrate. What’s not to love? 

We are always striving to be better, and we are looking for employees who share that same mindset. Better people, better coworkers, better leaders, better creators. Bring your best work and your full self to the table, and we will do the same. Together, we can build a better future for our advisors, their clients, our company, and you. 

About Commonwealth 

Commonwealth Financial Network, Member FINRA/SIPC, a Registered Investment Adviser, provides a suite of business solutions that empowers more than 2,000 independent financial advisors nationwide. Privately held since 1979, the firm has headquarters in Waltham, Massachusetts; San Diego, California; and Cincinnati, Ohio. 

Turning our advisors into raving fans starts by doing the same for our employees. We foster an environment of excellence, growth, rewards, and fun in equal measure, which has earned us 44 Best Place to Work awards.   

The Fine Print 

We care about your online safety as a prospective employee and encourage you to exercise caution when responding to job postings online. Commonwealth will never ask potential hiring candidates to pay or transfer funds as a precondition of interviews or employment, nor will we authorize recruiters or agents to do so on our behalf.  

Commonwealth is an equal opportunity employer, making intentional efforts to source talent from all backgrounds.