Revenue Operations Analyst

Overview

Smartling is seeking a Revenue Operations Analyst for a remote, work-from-home position based in Ireland. Our Sales Operations team focuses on working collaboratively across the organization to develop impactful and measurable initiatives that accelerate revenue growth and enable efficiency. You will partner with key leadership stakeholders to work on sales growth strategy, constantly focused on how our processes, people, and tools can best work together. The ideal candidate will possess strong analytical skills, a deep understanding of Salesforce functionality, and the ability to collaborate across departments to streamline operations. This role is for a candidate who can identify and solve operational inefficiencies, maintain and optimize Salesforce configurations, and deliver actionable insights to support business growth.

Smartling was founded 14 years ago to make localization and translation seamless. Today, Smartling is profitable and backed by Battery Ventures, a global technology-focused investment firm that supports company growth and expands our market share and leadership position. We are the only cloud-based, AI-enabled translation platform that combines a Neural Machine Translation Hub and professional language services, empowering teams to collaborate in real time to create experiences customers love.

You Will

• Work closely with Leadership to identify gaps and areas of opportunity for expansion
• Process New Logo, Upsells, and Renewal orders in Salesforce for EMEA Customers
• Provide recommendations to improve efficiencies in daily workflows and processes with Salesforce to make the company across all departments more efficient
• Provide analysis of key functions and activities of top performers
• Maintain Salesforce database health - ensure data cleanliness & completeness, including managing our Cloudingo and D&B Hoovers Account 
• Assisted in developing and implementing ongoing sales policy, especially regarding new logos, upsells, and renewals 
• Assist in preparing weekly reporting and analysis updates on revenue for the leadership team
• Assist with ongoing tools and technology management that integrate with Salesforce and provide training and documentation as needed
• Will lead any implementation of integrations into Salesforce and maintain 
• AdHoc reports

You Have

• Salesforce administration certification, or willingness to obtain within first 3 months
• Have a strong command of Salesforce Object Query Language (SOQL) 
• BA/BS in Business or quantitative field
• 2-3+ years experience in sales development/sales, operations, or analyst role
• Experience with Salesforce, specifically reporting
• Keen analytical skills - the ability to break down a problem into its core parts, identifying implications, timeframes, and sequences
• Ability to work cooperatively with individuals across the organization and independently when appropriate
• Advanced knowledge of Excel (VLookUps, Advanced IF/AND statements, mass data cleanup, and Pivot tables)
• Experience administering technologies
• Experience with Salesforce Data Wizard, Cloudingo, or any tool for merging accounts and cleaning and updating Salesforce, Zapier, Clari, Docusign, and any Sales Engagement Platform.
• A home office setup conducive to working remotely and the ability to work effectively as a remote team member

You Are

• A Problem-Solver: You thrive on identifying solutions
• Curious: You’re a “forever learner” with an insatiable desire to gain new skills and knowledge
• Detail-Oriented: You have keen attention to detail and don’t overlook “the little things”
• Dependable: Have excellent time management and organizational skills.
• Analytical: A “numbers person”; you are able to find patterns and key insights

 You Will Enjoy

• Freedom 🏡- we are remote-first
• Growth - an opportunity to learn and advance your career
• Wealth 💰 - we offer a competitive salary 
• Wellness - company-sponsored Health insurance plan & pension plan with company matching
• Balance - flexible PTO + bank holidays, paid sick and parental leave
• Culture 🤝- an energetic, value-driven, and fun culture and team spirit
• Bonus - employee referral programs and Apple equipment

Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.