IT Technician

Role: IT Technician

Location: Remote (Bogotá, Colombia)

Language: Proficiency in English is required as we are a global business

About the Role: 

At OLIVER+, a fully remote operations, we create visually stunning, impactful and effective creative. Our goal is to create industry-leading, world-class work that’s truly beautiful, smart, and effective. As a part of the OLIVER+ Regional and Centralized IT team, you will be responsible for overall IT service delivery in the region and timely execution of IT initiatives, including the asset management, asset procurement & coordination, maturing IT vendor networks. This role will also be a key liaison between the region and central IT teams.  

To achieve this, you will be expected to align regional initiatives with our central Group IT strategy and ensure the regional IT activities deliver an excellent customer service and a well-oiled regional IT operations so that the business can achieve the goals that has been set for the organization. 

What you will be doing:

Regional IT Planning and Coordination:

• Asset Management: Coordinate dispatch, collection, maintenance, data hygiene management and procurement of all equipment and kits.
• Setup and optimize equipment operational logistics (such as storage, shipment, customs clearance, etc.)
• Expand, mature, and maintain equipment supplier networks to meet business’ needs, including Amazon Business marketplace (if applicable).
• Be the escalation point for all regional IT-related cases that require hands-on troubleshooting and problem solving when needed.
• Assist and manage new joiners (FTE, Freelancers) IT setups. 

Centralized IT Activities:

• Provide 1st line systems support of users, Desktop, Laptop and Printer infrastructure.
• Support Mac OSX, Windows 10 operating systems
• Escalate IT issues where necessary
• Diagnose and resolve technical issues
• Manage and troubleshoot Office 365 and other cloud-based systems
• Set up and configure new laptops and desktops (Mac and PC)
• Install antivirus to all desktops and laptops (Mac and PC)
• Report faults and maintain logs on servers, desktops and laptops (Mac and PC)
• Complete internal user moves including phones
• Ensure all logs for equipment and users are maintained
• Create purchase requisitions for IT hardware/software
• Ensure licensing for all software purchased is recorded and maintained
• Set up new users and disable expired accounts in accordance with HR requirements
• Utilize Intune and Team Viewer or Zoho Assist remote management tools
• Assist Senior Support Technician in solution analysis and design activities
• Maintain current knowledge of relevant developments in respect of ICT and strategy within your role
• Manage Active Directory and One login
• Ensure that routine maintenance and processes are reviewed, maintained, and completed

What You'll Need:

• Proven work experience in IT 
• Experience in IT domain, and IT Systems Administration in mid-to-large enterprise preferred
• Enthusiastic self-starter and must have fluent written and verbal English communication skills
• Willing to work hybrid base on company needs
• Must be appropriately resourceful and a keen trouble-shooter
• Must have a professional attitude, good work ethic and efficiently pursue attention to detail
• The candidate should be familiar using typical office environment tools such as Word, PowerPoint, Access, and Excel
• The candidate should have an understanding of the advertising production environment applications like the Adobe Creative Cloud Suite
• Outstanding organisational skills.
• Good at building and maintain professional relationships internally and externally. 

You’ll Have:

• Self-starter and entrepreneurial mindset
• Solution-oriented
• Proactive
• Excellent communicator
• Ability to build and maintain professional relationships internally and externally
• Languages spoken (English) with C1 level proficiency or equivalent
• Qualifications: A+, N+. MCSE, LVL 3 Tech and/ Diploma in IT
• Experience in years: Minimum 5 years relevant experience
• As support, your typical hours will be a minimum of 40 hours a week, but the days and times might vary based on shifts to make sure the helpdesk support function is eventually open for business

Req ID: 11475

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