Program Coordinator

Program Coordinator 

Location: Remote | Anywhere in the contiguous 48 states

Working Hours: Monday - Friday 9:00 AM EST - 5:00 PM EST 

Salary Range: $75,533 - $77,470

Position Details: This role is program funded with the possibility of renewal after two years

The role:

The Program Coordinator is a critical role supporting the success of a programmatic initiative focused on supporting HR and DEI leaders as they learn through workshops and online. 

The Program Coordinator will play a dual role, spending 75% of their time serving as the administrator of all technical operations for the program and ensuring a seamless and engaging experience for participants. The other 25% of their time will be spent providing administrative support to the Managing Director leading the program. 

Who you are: 

You are a self-motivated and independent worker with a demonstrated ability to comfortably and confidently interface with senior executives, including clients and external partners. You display initiative to accomplish tasks and proactively enhance processes. You possess strong project management skills, fluency in technology platforms, and pay great attention to detail. You have the ability to work, collaborate, and thrive in a diverse, inclusive, and results-driven environment. 

What you’ll do: 

Program Coordination

• Leverage technology to manage the seamless coordination of FSG’s work for this program across multiple technology platforms 
• Support team in developing and revising program materials (e.g., PowerPoints) and provide limited research (e.g., on program participants)
• Continuously update the program CRM, including all participants of online workshops 
• Schedule program meetings (e.g. team and partner meetings for program stakeholders, recruitment and info session calls)
• Enroll new users/learners in the program’s online learning platform, update and maintain users as necessary
• Track and monitor the number of participants who join the program newsletter
• Manage the program’s inbox, respond to inquiries in a timely manner 
• Troubleshoot technical issues with a high level of customer service 

Virtual Event Host

• Manage all technical aspects of the program’s virtual workshops and events to deliver engaging and well-organized experiences for participants
• Ensure the seamless operation of breakout rooms and other virtual event logistics 
• Troubleshoot participant technical issues during sessions 
• Follow up with participants and share event materials as necessary

Administrative Support

• Provide general administrative support to the Managing Director within FSG’s US Consulting Unit who leads this program
• Coordinate, schedule, and manage meetings, speaking engagements, and conferences
• Collaborate with travel agencies to support global travel including procuring visas, arranging transportation, keeping up to date on client and internal travel policies, etc.
• Complete expense reports in a timely and accurate fashion
• Use FSG’s CRM,  Salesforce to track contacts and business development activities as needed
• Assist with general administrative duties as needed (e.g., complete timesheets)

What you’ll bring:

• 2+ years of relevant experience (working with, maintaining and troubleshooting relevant business software, including but not limited to:  CRMs, learning management systems, virtual learning and collaboration platforms, scheduling tools, webinar hosting platforms, survey and digital marketing tools)
• 2+ years of administrative support experience, including demonstrated experience with complex calendar management
• 2+ years of experience working in a professional services environment
• Experience working in a non-profit environment is a plus

Competencies you’ll possess:

• Technical Proficiency: Ability to learn new technology platforms, anticipate and troubleshoot technical issues. Skilled in maintaining current and accurate data entry records
• Adaptability and Problem Solving: Ability to remain calm, think critically, and act decisively in high-pressure situations
• Effective Communication: Exceptional written and verbal skills; effortlessly communicates with diverse stakeholders using various communication mediums
• Project Management: Ability to plan and execute the coordination of project tasks, ensuring goals are met within scope and timeline with meticulous attention to detail
• Efficient Multi-Tasker: Skilled at managing multiple tasks simultaneously while maintaining focus, prioritizing effectively, and delivering in a results-driven environment
• Collaboration: Ability to work effectively with others by fostering teamwork, open communication and respect to achieve shared goals
• Confidentiality: Proven ability to handle and maintain sensitive/ confidential information
• Inclusive Mindset: A genuine commitment to equity and an appreciation for different perspectives, experiences, and traditions; passionate about contributing to an organizational culture that reflects equity, diversity, and inclusion in action

What we offer:

• Competitive compensation and health benefits
• A commitment to and investment in employee wellbeing through generous leave policies and ample paid time off, including an annual closure policy for rejuvenation
• A collaborative environment where everyone is passionate about creating social change and making a difference
• An inclusive culture that encourages everyone to show up as their authentic self, celebrates diversity and invites all perspectives

We regret that for this role we are unable to file petitions with USCIS for sponsorship.