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Remote Bilingual Customer Service Specialist

extra holidays - extra parental leave - fully flexible

Remote:

Full Remote

Contract:

Full time

Work from:

Mexico

Offer summary

Qualifications:

Fluency in English and Spanish required, Strong customer service and negotiation skills, High school diploma or equivalent experience, Basic technical skills, especially in networking.

Key responsabilities:

Manage relationships with Nielsen families
Conduct interviews and ensure data integrity

Nielsen XLarge http://nlsn.co/6006JMfty

10001 Employees

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Job description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Exciting work-From Home Opportunity!

As a Bilingual Contact Center Sr Specialist, you'll be the face of Nielsen, building and maintaining relationships with our panel families. You'll recruit, coach, and support Nielsen households, ensuring their active participation and the integrity of our data collection process.

Candidates must within a 2 hour radius of Mexico City

Job Responsibilities & Home Office Requirements

Managing relationships with Nielsen families participating in media measurement panels.

Conduct phone interviews, verifying eligibility, and ensuring proper equipment installation and maintenance.

Strong communication and persuasion skills are crucial.

Collect device information, troubleshoot remotely, and ensure accurate data collection.

Meet performance goals related to sample quality and customer satisfaction.

Home Office Requirements: Requires a quiet workspace, high-speed internet, flexibility for evening/weekend work, and mandatory in-person orientation in Mexico City.

What You'll Need:

Fluency in both English and Spanish (written and verbal) is essential.

Excellent negotiation and customer service skills are required.

Sales experience is a plus.

Strong computer skills (iOS, Windows, Google Applications), software systems aptitude, and knowledge of WiFi and networking.

Superior organizational and time management abilities.

High school diploma or equivalent work experience.

What you can expect:

Excellent Benefits

Flexible Schedules: We offer a variety of shift options to accommodate diverse needs. Exact shift details will be discussed during the interview process. All candidates must be willing to work one weekend day per week.

What’s in it for me:

Fully remote position (after orientation in Mexico City)Comprehensive training program

Opportunity to work with cutting-edge technology

Join a global leader in media measurement

Join Nielsen and help shape the future of media! Apply now and start your journey with us.

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