Operations Manager, Sports Management

Who We Are:

IMG is a global leader in sports, fashion, events and media. The company manages some of the world’s greatest athletes and fashion icons; owns and operates hundreds of live events annually; and is a leading independent producer and distributor of sports and entertainment media. IMG also specializes in licensing, sports training and league development. IMG is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

What You’ll Do:

We are looking for a Operations Manager to sit within IMG’s Sports Management division, you will play a pivotal role in delivering exceptional service to clients and enhancing operational efficiency across the business. This position requires a proactive and organised individual who thrives in a dynamic environment, excels at cross-functional collaboration, and is committed to driving continuous improvement.

Please Note:

• This is a permanent position.
• This role will be based at Chiswick Park, with some flexibility on remote working as appropriate
• May be required to attend (and travel to) locations, including other IMG buildings and meetings
• Unsocial hours may be required, as dictated by the demands of the business schedule

Applications will close on Friday 31st January 2025 at 11.59pm UK time.

Key Responsibilities Include But Not Limited To:

• Support the day-to-day implementation of operations within IMG Sports Management, ensuring seamless delivery of services to clients.
• Act as a key liaison between IMG business units and stakeholders, fostering cross-functional collaboration, managing relationships, and delivering efficient solutions that ensure alignment and client satisfaction.
• Develop and refine best-practice procedures and operating standards to consistently exceed client expectations.
• Lead initiatives to enhance the efficiency of existing processes and procedures, increasing the business's internal capacity and delivering measurable improvements.
• Develop, implement, and maintain quality assurance protocols to ensure high standards in project execution and delivery.
• Ensure operational activities adhere to timelines and remain within scope, resolving potential roadblocks proactively.
• Optimise the use of platforms and tools to drive the success of business-wide strategic initiatives.
• Collaborate with internal stakeholders to update them on project activities, identifying actionable points from meetings and ensuring follow-through.
• Oversee the collation and management of internal quarterly reporting, ensuring accuracy and timely submission.
• Prepare regular updates and presentations for senior management, highlighting progress, insights, and key recommendations.
• Coordinate with key IMG staff and divisions to align on objectives and deliverables.
• Support the delivery of Objectives and Key Results (OKRs) within the Sports Management team, ensuring alignment with broader business goals.
• Organise and lead workshops and meetings within Sports Management and across business units to drive collaboration and innovation.
• Manage data collection processes, ensuring accuracy and consistency to support actionable insights.
• Leverage data-driven insights to inform decision-making and improve client and operational outcomes.
• Support other tasks and projects within the scope of the role as required.

You Will Have The Following Strengths:

• Proven experience in operations and project management within a fast-paced, client-focused environment, preferably in the sports or media industries.
• Familiarity of working across multiple divisions to deliver business success.
• Understanding of the sports and/or media landscape and/or client management, including trends and industry dynamics.
• Knowledge of CRM systems, project planning tools, and platforms to optimise operations.
• Familiarity with change management principles and delivering new processes and systems.
• Proficiency in data analysis, reporting, and the ability to interpret and apply insights.
• Excellent communication skills, both written and verbal, with the ability to draft clear, concise, and grammatically accurate communications and present confidently.
• Proficient in Microsoft Office Suite, including advanced Excel skills (e.g., data analysis, pivot tables), Word, PowerPoint, Outlook, and online tools.
• Highly organised and adept at multitasking, with strong prioritisation skills to manage competing demands.
• Capable of building and maintaining strong working relationships with key internal and external stakeholders.
• Analytical and numerate, with the ability to understand and interpret data for actionable insights.
• Demonstrated sound judgement and problem-solving skills, with a logical approach to decision-making.
• Adaptable and resilient, with a positive personality and proactive approach to work.
• Self-sufficient and team-oriented, able to work independently while contributing to collective goals.
• Genuine interest in sport, television, programming, and the broader media business.

Benefits:

• Income protection
• Life insurance 
• Private medical insurance
• Virtual GP         
• Pension contribution   
• 23 days holiday + bank holidays
• Dental insurance          
• Green car scheme (only eligible on a permanent contract)    
• Season ticket loan       
• Cycle to work scheme
• Subsidized office canteen       
• Free breakfast
• Free on-site parking at Stockley Park office
• Eye Care           
• Endeavor Wellness - lunch and learn events   
• EAP (Employee Assistant Programme) - range of practical and emotional support services
• Critical Illness cover   
• Financial Wellbeing     
• Health Cash Plan         
• Subsidized gym membership / Class-pass/ GymPass
• Health Screening          
• Will Writing      
• Dynamic office environment with great people!           
• Regular team and company networking events/celebrations 
• Access to free tickets to sporting and entertainment events
• Tech Scheme
• Taste Card
• Travel Insurance

The Process:

We appreciate the time take to apply for the role and your recent interest in IMG. We will review all applications and will be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion and wish you all the best in your search.

• Tele/Virtual Interview – up to 30 mins with member of talent acquisition team
• 1st stage interview - Virtual – Hiring Manager & HR
• 2nd stage interview – TBC

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.