Partner Integration Manager

Job Posting End Date: February 09

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

Principal Duties and Responsibilities

• Responsible for implementing and managing third party platforms & enrollment systems, that may be of high risk and/or complexity, to support the enrollment solutions strategy determined by leadership.
• Strongly influences business decisions during partner implementation to ensure alignment with strategic objectives, support business goals, deliver efficiency, and ensure optimal customer experience.
• Provides creative technical solutions for system-level implementation challenges by maintaining a strong technical acumen of organization’s enrollment solutions.
• Serves as a technical project manager responsible for establishing a timeline and communicating goals and updates throughout the course of the implementation.
• Maintains understanding of partner system functionality and set up as it relates to our organization’s benefit offering and connected technology.
• Maintains understanding of market trends, competitors, and emerging technology vendors.
• Identify, triage, and communicate partner level technology escalations or breaks.  Prioritize with partner and/or internal teams to ensure appropriate resolution.
• Work effectively/collaboratively with other functional partners on various projects and business needs i.e., finalist presentations, RFIs, RFPs and other necessary.
• Conduct and lead Sales Schools, Bootcamps, and large Field trainings for aligned technology partners.
• Provides and maintains clear internal and external documentation and resources for effective field communication for awareness and ease of implementation.
• Reviews trends to implement continuous improvement for a specific partner or at the team level.
• Partner with Partner Relationship Directors to ensure visibility on Strategic Partner activities.
• Establishes strong, effective, and collaborative partnerships with partner contacts that allows for cultivating a long-term relationship. Represents the team on cross functional projects and business efforts ensuring alignment with the organization and company’s strategic objectives and business goals.
• Represents the department across the organization, company, and field partners to educate and provide expertise on third party enrollment solutions by having a wide knowledge of all systems and solutions available.
• Manage licensing and invoicing for select platforms as needed.
• Assist with relevant internal system testing as needed.
• May perform other duties as assigned.

Job Specifications

• Bachelor’s degree or equivalent.
•  5+ years’ experience in project management, enrollment systems, IT, or other related work experience required.
• Strong collaboration, partnering, and team building skills.
• Strong presentation skills along with excellent written and oral communication skills.
• Strong persuasion, influencing and partnering skills.
• Very Strong analytical and problem-solving skills.
• Strong planning, organizing and time management skills.
• Strong project management skills.
• Ability to drive results through strong business partnerships.
• Ability to track and pursue multiple, concurrent issues, with timely escalation and detailed documentation to support recommended actions.
• Comfortable in a fast-paced work environment with tight deadlines, short turnaround times and ambiguity.
• Demonstrates leadership skills and effective decision-making skills.
• Strong relationship and customer service skills.
• Strong understanding of Unum/Colonial Life’s business, including enrollment platform, products, services, processes, sales process, and field organization.
• Ability to understand basic design, code, and testing following IT standards.
• Ability to prioritize and complete large volumes of work without losing sight of broader goals for each.
• Ability to proactively recommend ideas and execute appropriately.
• Takes accountability for delivering quality results for each enrollment solution.
• Ability to work with all levels of management.
• Miscellaneous travel may be required.
• Meets the standards for this position, as defined in the Talent Management Framework.

#LI-TB1

~IN1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.  All benefits are subject to the terms and conditions of individual Plans.

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