Job description

Description

The Deployment Engineer installs and configures Tyler products and 3rd party software in Tyler’s AWS hosted environments and remotely for client-hosted installations. The Deployment engineer executes software installations through all phases of a client lifecycle, prior to go-live of the software implementation process and into support. Installs and configures interfaces between Tyler Software and other applications. As a software deployment subject matter expert, guides clients and internal staff on procedures and order of operations for successful installations to provide a positive customer service experience. Troubleshoots issues of moderate difficulty that arise during these installation processes.

This is a hybrid position which requires the candidate to be local to the Plano, TX office at least 3x per week.

Responsibilities

Performs onsite or remote installation services for new and existing clients in accordance with the service work order.
Installs and configures applications which run on a variety of server operating systems such as Microsoft Windows.
Reviews and modifies AWS virtual infrastructure such as application load balancers and target groups.
Configures, backup and restores of Microsoft SQL Server databases.
Installs and configures web servers and deploy web products to clients.
Installs, configures and tests all components to the expected revisions and performance standards.
Provides technical training to clients regarding software installation and environment provisioning procedures as needed.
Consults with other departments during various phases of sales and implementation processes to ensure that the correct hardware and 3rd party software are ordered and delivered during the correct phase.
Documents results of service work performed for use by internal staff.
Documents installation procedures for internal staff.
Position may require either travel to client sites or off-hours coverage based on customer demand.
Additional weekend, travel, expertise, and after-hours compensation plans may be available
Performs other duties as assigned.

Qualifications

Bachelor’s degree in computer science, MIS, or comparable work experience.
Experience working in public cloud environments (AWS and Azure)
Experience administering and installing applications and services on Windows servers.
Experience installing, configuring, and backup/restore procedures of the Microsoft SQL Server database engine.
Working knowledge of server hardware and network configurations.
Basic knowledge of web server technology (IIS), .NET framework, and SSL security.
Excellent client and internal communication skills maintaining a courteous, positive, and highly professional attitude.
Ability to prioritize and complete multiple tasks in a fast-paced, technical environment, working independently and in a team environment.
Strong analytical and problem solving skills to work through technical issues, both independently and with customers.
Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical. Focus on providing accurate answers in a professional manner.
Travel to client sites and weekend work may be required

Required profile