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Client Support Agent

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Australia

Offer summary

Qualifications:

Proven customer support experience, Familiarity with CRM systems, Strong phone contact handling skills, Technology confident and organized.

Key responsabilities:

  • Onboard new customers
  • Assist with policy changes and claims management
  • Keep records of customer interactions
  • Handle customer complaints and provide solutions
BruntWork logo
BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/
501 - 1000 Employees
About BruntWork
We create flexible, fully remote work opportunities in companies around the world. If you have the right skills and experience, you can work for any of our clients from anywhere with a good internet connection. You’ll gain great experience and have the opportunity to apply for jobs in a range of different roles and industries in Australian, New Zealand, US, Canadian and UK companies. We want our endorsed candidates and staff (top 5% of applications) to succeed, so we’ll help you with interview guidelines, tips on working with clients and support finding your dream job among our many remote work opportunities.
See all jobs

Job description

This is a remote position.


Note:
This job post is solely open to Philippine residents.


Job Highlights:
• 40 hours per week
• Permanent work from home
• Monday to Friday
• 9am to 6pm FL Time

Responsibilities:
• Responsible for onboarding new customers, 
• Assist with policy changes, policy applications, policy renewals, billing, and claims management
• Identify and assess customers’ needs to achieve satisfaction
• Keep records of customer interactions
• Process customer accounts and file documents
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet annual cross-sale and customer referral goals
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers

Requirements
• Problem Solver – Ability to think for themselves and is passionate about solving problems for others
• Organization – Very organized and with the ability to sort thru multiple streams of data
• Patient – Applicant has a calm demeanor and the ability to make our others feel at ease when handling their issues
• Hardworking – Applicant is devoted to his/her responsibilities and is always working to be better
• Teachable – Applicant enjoys learning new task
• Technology Focus – Applicant has is confident in working with technology via computers, software, phone systems, etc
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Willing to work while the camera is on



Independent Contractor Perks
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job

ZR_19131_JOB​


Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Microsoft Dynamics CRMCustomer Support

Other Skills

  • Presentations
  • Problem Solving
  • Communication
  • Active Listening
  • Multitasking
  • Time Management
  • Strong Work Ethic
  • Patience
Are you interested?

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