Sr. Principal Technical Integration Architect, ServiceNow

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of united solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Sr. Principal Technical Integration Architect,ServiceNow (CTA). The role may require periodic travel as necessary across the world. This is a remote position that can be based anywhere in the U.S.

Position Summary 

As part of our Rimini Consult group, the Sr. Principal Technical Integration Architect,ServiceNow (CTA), will be technically responsible for the successful implmentation of ServiceNow solutions and seemless integration between ServiceNow and ERP systems like SAP by designing scalable, secure, and efficient integration solutions. This role leverages tools such as ServiceNow Integration Hub and APIs to implement robust workflows.

Essential Duties & Responsibilities

• Design and implement integration workflows using ServiceNow Integration Hub and APIs (REST, SOAP).
• Build scalable and secure data pipelines for real-time and batch data synchronization between ServiceNow and ERP systems.
• Ensure integrations meet enterprise architecture standards, security protocols, and performance benchmarks.
• Configure and use Integration Hub to create reusable, low-code integrations for connecting ServiceNow with ERP systems like SAP.
• Leverage Integration Hub Spokes to accelerate integration development and streamline data exchange.
• Monitor and optimize Integration Hub performance to ensure reliability and scalability.
• Implement and maintain the CSDM framework to standardize CMDB data modeling and IT service management.
• Organize and align CMDB data to ensure consistency with CSDM best practices.
• Enable accurate IT service tracking, service mapping, and lifecycle management through effective use of the CSDM.
• Develop detailed technical blueprints, data flow diagrams, and integration specifications.
• Document Integration Hub configurations and API connections for implementation and maintenance.
• Develop and oversee the execution of integration test scripts to validate integration workflows for functionality and performance.
• Collaborate with QA teams to troubleshoot and resolve issues during testing.
• Ensure all integrations meet defined success criteria and align with business requirem.
• Work closely with Solution Architects, developers, and business teams to align integration strategies with organizational goals.
• Provide technical guidance to teams and stakeholders, ensuring clear communication of integration objectives and results.
• Monitor integration performance, identify bottlenecks, and optimize workflows for speed and reliability.
• Troubleshoot and resolve integration issues to minimize downtime and disruptions.

Education

• Bachelor’s degree in Engineering, Computer Science or equivalent experience.
• Verifiable ServiceNow CTA Certification is required.

Location

Remote – U.S.

Desired Experience

• 8+ years of experience in integration architecture roles, with expertise in ServiceNow and ERP systems like SAP.
• Proven success in designing and implementing enterprise-grade integration solutions.
• Hands-on experience managing CMDB data using the CSDM framework for IT service modeling.
• Demonstrated expertise in integration test script development and testing oversight.

Desired Skills

• Proficiency in ServiceNow Integration Hub, including configuring spokes and building reusable integrations.
• Advanced knowledge of API design and management (REST, SOAP).
• Expertise in implementing and managing the Common Service Data Model (CSDM) framework in ServiceNow.
• Strong understanding of CMDB data modeling, IT service mapping, and asset management.
• Proficiency in developing and executing integration test scripts for end-to-end validation.
• Strong ability to troubleshoot and resolve integration issues uncovered during testing.
• Excellent problem-solving and analytical skills to guide teams in implementing integration solutions.
• Strong communication skills to align technical designs with business and project goals.

Why Rimini Street?

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.

Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.

Compensation is based on role, location, and level of applicable experience. 

Rimini’s target pay for each position is available upon request during the applicant’s Interview process.

The general salary range for this type of role is 178k - 223k depending on skills and experience.

Benefits for US employees include:

• Medical, Dental, and Vision insurance
• Disability insurance
• Paid Parental Leave
• 401(k) program
• Generous Paid time off (PTO)

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.