Sr. Delivery Manager, ServiceNow

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of united solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Sr. Delivery Manager, ServiceNow (CIS). The role may require periodic travel as necessary across the world. This is a remote position that can be based anywhere in the U.S.

Position Summary 

As part of our Rimini Consult group, the Sr. Delivery Manager, ServiceNow (CIS) is pivotal in ensuring the successful delivery of ERP modernization and innovation projects. This role integrates Agile principles with traditional project management methodologies to drive cross-functional collaboration, achieve milestones, and deliver business value. The Project Manager / Scrum Master ensures projects are delivered on time, within budget, and aligned with strategic enterprise goals.

Essential Duties & Responsibilities

• Develop and maintain detailed project plans, timelines, and budgets to meet business objectives.
• Establish clear milestones, deliverables, and KPIs to measure project success.
• Ensure alignment between project execution and enterprise strategic goals.
• Lead Agile ceremonies, including sprint planning, daily stand-ups, retrospectives, and reviews.
• Promote a culture of continuous improvement and iterative delivery.
• Coach teams on Agile principles, fostering adaptability and efficiency.
• Serve as the primary point of contact for stakeholders, ensuring alignment and clear communication.
• Facilitate discovery workshops to gather requirements and define success metrics.
• Translate stakeholder needs into actionable project deliverables and user stories.
• Proactively identify, assess, and mitigate project risks to ensure smooth delivery.
• Establish quality assurance processes to ensure deliverables meet enterprise standards.
• Monitor and address scope changes while maintaining a focus on project goals.
• Build and lead cross-functional teams, including developers, business analysts, and solution architects.
• Foster collaboration between technical and business teams to ensure alignment and cohesion.
• Provide guidance to team members, ensuring clarity of roles and responsibilities.

Education 

• Bachelor’s degree in Engineering, Computer Science or equivalent experience.  
• Verifiable ServiceNow CIS Certification is required. 

Location 

Remote – U.S.

Desired Experience 

• 7+ years of experience managing large-scale ERP or IT transformation projects.
• Proven success in leading cross-functional teams and delivering complex enterprise solutions.
• Certifications such as Certified Scrum Master (CSM), Professional Scrum Master (PSM), or Project Management Professional (PMP) are highly preferred.
• Experience with ServiceNow SPM & Now Create is highly desired.
• Experience with stakeholder management in global enterprise environments, including multi-vendor collaboration.

Skills and Expertise Required

• Expertise in project management tools such as Jira, Confluence, and Microsoft Project.
• Strong capability in hybrid project methodologies combining Agile and Waterfall approaches.
• Demonstrated ability to engage and motivate diverse teams.
• Strong interpersonal and conflict-resolution skills to navigate challenges effectively.
• Familiarity with modern ERP platforms such as SAP S/4HANA, Oracle Cloud ERP, or ServiceNow ERP Modernization.
• Understanding of ERP implementation lifecycles, process reengineering, and enterprise architecture principles.
• Proficiency in aligning project outcomes with business objectives and operational KPIs.
• Experience in prioritizing features and deliverables based on ROI and stakeholder impact.

Why Rimini Street?

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.

Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.

Compensation is based on role, location, and level of applicable experience. 

Rimini’s target pay for each position is available upon request during the applicant’s Interview process.

The general salary range for this type of role is 131k - 164k depending on skills and experience.

Benefits for US employees include:

• Medical, Dental, and Vision insurance
• Disability insurance
• Paid Parental Leave
• 401(k) program
• Generous Paid time off (PTO)

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.