Client Success Manager, Small Market

As a Client Success Manager at Progyny, you will be instrumental in fostering and nurturing strong relationships with our expanding portfolio of small-market employer clients. This role involves managing client accounts, providing ongoing support, and identifying opportunities for growth and upselling. 

Key Responsibilities: 

• Relationship Management: Establish and cultivate relationships at multiple levels within client organizations, acting as a trusted Progyny consultant and business advisor. 

• Collaboration: Build strategic partnerships with consultants, brokers, and internal partners to enhance client value and satisfaction. 

• Growth Strategy: Develop and execute tailored retention and growth plans for each assigned client in partnership with cross functional teams 

• Negotiation and Influence: Strategically plan and influence interactions with clients, brokers, and internal team members to achieve strategic account objectives. 

• Value Delivery: Ensure effective delivery of value to clients, focusing on plan performance and service outcomes. 

• Client Engagement: Conduct regular meetings with clients to assess needs and provide updates. 

• Performance Analysis: Clearly communicate the value proposition, program performance, and trend drivers to clients. 

About You: 

• 3-5 years of experience in Client Success, Account Management, or relationship management, specifically with small market clients with up to 1500 employees.  

• You possess familiarity with the healthcare or employee benefits industry and have a proven ability to engage effectively with clients. 

• You have demonstrated experience in establishing and nurturing strong relationships with clients, brokers, and team members, acting as a trusted advisor. 

• You have outstanding verbal and written communication skills, enabling you to convey complex information clearly and persuasively. 

• You are adept at developing and executing strategic growth and retention plans tailored to each client's unique needs. 

• You possess strong negotiation skills and the ability to influence stakeholders to achieve successful outcomes. 

• You have a keen analytical ability, allowing you to make data-driven decisions and assess performance effectively. 

• You thrive in fast-paced environments, managing multiple priorities while maintaining composure under pressure. 

Please note: Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.    

About Progyny:   

Progyny is a transformative fertility, family building and women’s health benefits solution, trusted by the nation’s leading employers, health plans and benefits purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. 

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.  

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.  

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com. 

Our perks:  

• Family friendly benefits: Paid family and parental leave, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents’ Employee Resource Group  

• Health, dental, vision and life insurance options for employees and family  

• Free in-person, virtual and text-based mental health and wellness support 

• Paid time off, including vacation, sick leave, personal days and summer flex time  

• Company equity  

• Bonus program  

• 401(k) plan with company match 

• Access to on-demand legal and financial advice   

• Company social events  

• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office 

In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $95,000 - $105,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.