Associate Operations Technician

Who are we..  

Verra Mobility is a global leader in smart mobility. A combination of the global capabilities and talents of American Traffic Solutions (ATS), Highway Toll Administration (HTA), and Euro Parking Collection (EPC), the company develops technology-enabled solutions that help the world move safely and easily. Verra Mobility fosters the development of safe cities, working with police departments and municipalities by operating more than 4,000 red-light, speed, and school bus stop arm safety cameras in more than 200 jurisdictions across North America. The company also creates smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for more than 8.5 million vehicles. Verra Mobility is a leading provider of connected systems, processing nearly 165 million transactions each year through connectivity with more than 50 individual tolling authorities and more than 400 issuing authorities. Arizona-based Verra Mobility Corp. currently operates in 15 countries and in 22 languages. 

Focused on solutions that help the world move safely and easily, Verra Mobility builds safe cities, smart roadways, and the connected systems that tie them together. The company is constantly looking toward the future, ensuring it creates relevant solutions today that will work tomorrow. Seeking to understand new customers, regions, and businesses that will shape tomorrow’s smart mobility experiences, Verra Mobility strives to ensure more people around the world reach their destination safely and easily. Keeping its core principles front and center, Verra Mobility is fueled by relationships, driven by impact, guided by what’s right, and energized by what’s next. 

Culture: 

Verra Mobility Corporation is a rapidly growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Job Description: 

This role is a part of the Verra Command Center team or VCC, which is responsible for remote technical support and oversight of roadside monitoring and enforcement implementations across the United States and parts of Canada. VCC is a 24-hour 7 day a week operation that works to ensure enforcement sites are up, operating, and working for our government clients. We work to provide fast and reliable troubleshooting and monitoring for all devices that fall into our scope.   

Position Overview: The Associate Operations Technician is responsible for work in our Regional Operations team in the VCC. This position will work to support our operations across the United States as well as parts of Canada. The Associate Ops Technician is responsible for learning remote troubleshooting, site and roadside monitoring and general uptime for devices managed by the VCC. In this role you will be dedicated to keeping our clients roadside network devices online and operating at peak efficiency. This is an entry level position for Operations work in the VCC.    

Essential Responsibilities:  

• Ensure compliance with company policies and regulatory requirements. 
• Maintain accurate and detailed records of all account documentation. 
• Communicate effectively with advisors to resolve any discrepancies or issues. 
• Coordinate with the VCC Support teams, including Manager, Supervisors, and technicians in daily activities for remote technical support verifications, downtime reporting, and verification and tracking of remote equipment. 
• Maintain VCCs documentation and databases with meticulous dedication to ensure our records are accurate and up to date.  
• Ability to work all shifts in a 7x24x365 environment including rotating on call coverage 
• Review of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality 
• Ability to work in a fast-paced operational environment. 
• Ability to work independently with minimal supervision. 
• Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities. 
• Ability to learn in an 'on-the-job' training environment. 
• Participates in planning, daily stand-ups, backlogs sessions. 
• Performs other duties and/or special projects as assigned. 
• Identifies areas of opportunity to improve our service offering. 
• Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI’s. 
• Ability and willingness to learn new things, particularly new technology.  
• Provide expert work order management through driving, following up and closure of assigned trouble tickets. 

Qualifications:  

• A Highschool Diploma or GED or equivalent and/or One (1) years’ experience in Operations, Remote Troubleshooting OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. 
• Preferred Associate’s degree in information technology, computer science or closely related field. 
• Preferred Demonstrated knowledge of computing and data troubleshooting 
• Preferred Demonstrated knowledge of network and remote system troubleshooting 
• Preferred Demonstrated knowledge of data management and information technologies 
• Preferred Experience in accurately and reliably interpreting data for determining appropriate action. 
• Experience in managing multiple priorities. 
• Preferred Advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook. 
• Successful completion of the Nlets fingerprinting background assessment.